Office of Information Technology Help Desk

The Office of Information Technology Help Desk provide front-line technology support services to enhance the university’s mission and goals related to research, teaching and learning, and scholarship through individual consultation and communication with faculty, staff and students.

Helpful Links

IT Status

Remote Teaching
Remote Learning
Remote Working

Getting Started with IT    
Activate My NetID   
Forgot NetID Password
Connect to Rice Network
Two-factor Authentication and VPN


Help Desk     Help Desk

Rice OIT has transitioned to remote support for your technical needs until further notice.  

For self-service solutions, search the Rice KnowledgeBase. Also, see the Helpful Links above and don't forget to subscribe to IT Status to stay abreast of IT maintenance and alerts.


Need technical support? Contact the OIT Help Desk

Telephone Support

  • By Phone: 713-348-4357 
  • Campus extension: xHELP or x4357
Hours (excluding holidays):
  • 8am – 8pm Monday - Thursday
  • 8am - 6pm on Friday

Online Support

Please provide detailed information regarding your issue or question and how to contact you.

Contactless Technical Support Only

All in-person services (walk-in support and office visits) have been discontinued.

All OIT support services will be provided remotely until further notice.


Operations Center

Hours and services are currently limited.

Hours: Monday -Friday during the hours of 8:00 a.m.- 2:00 p.m. and 3:00 p.m.- 5:00 p.m.

Location: Mudd Building main lobby

Phone: 713-348-4989






Keywords:help desk webpage OIT request for service report issue problem netid setup set up operations center fondren hours of operation helpdesk status contact phone email assistance consulting support tech   Doc ID:72371
Owner:Diane Y.Group:Rice University
Created:2017-04-06 12:51 CSTUpdated:2020-10-20 10:29 CST
Sites:Rice University
CleanURL:https://kb.rice.edu/helpdesk
Feedback:  36   43