Office of Information Technology Help Desk

The Office of Information Technology Help Desk provide front-line technology support services to enhance the university’s mission and goals related to research, teaching and learning, and scholarship through individual consultation and communication with faculty, staff and students.

Helpful Links

IT Status

Remote Teaching
Remote Learning
Remote Working

Getting Started with IT    
Activate My NetID   
Forgot NetID Password
Connect to Rice Network
Two-factor Authentication


     Help Desk

Rice OIT has transitioned to remote support for your technical needs until further notice.  

For self-service solutions, search the Rice KnowledgeBase. Also, see the Helpful Links above and don't forget to subscribe to IT Status to stay abreast of IT maintenance and alerts.


Need technical support? Contact the OIT Help Desk.

All in-person services (walk-in support and office visits)  are by appointment only.

Telephone Support

  • Off campus: 713-348-4357 
  • Campus extension: xHELP or x4357

Hours

Summer Hours 
(excluding holidays)

  • 8 am – 6 pm Monday - Thursday 
  • 8 am - 5 pm  Friday

Online Support

Please provide detailed information regarding your issue or question and how to contact you.

Classroom Assistance

  • If you experience technical difficulties while teaching, call: 713-348-4989. 

Summer Hours 
(excluding holidays)

  • 8 am – 6 pm Monday - Thursday 
  • 8 am - 5 pm  Friday

Teaching and Learning Resources

  • Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. Login to Canvas and select the Help button in the Global Navigation bar.
  • See the Teaching & Learning FAQ for assistance.


Operations Center

Hours and services are currently limited.

Hours: Monday -Friday during the hours of 8:00 a.m.- 2:00 p.m. and 3:00 p.m.- 5:00 p.m.  (Closed: 2:00 - 3:00 pm)

Location: Mudd Building main lobby

Phone: 713-348-7989






Keywords:help desk webpage OIT request for service report issue problem netid setup set up operations center fondren hours of operation helpdesk status contact phone email assistance consulting support tech   Doc ID:72371
Owner:Diane Y.Group:Rice University
Created:2017-04-06 13:51 CDTUpdated:2021-05-14 14:12 CDT
Sites:Rice University
CleanURL:https://kb.rice.edu/helpdesk
Feedback:  38   46