OIT supports Rice faculty, staff, and students with their tech needs in a variety of ways– see the Support Services list below.  When you need guidance or have a technical issue, contact the consulting staff of the OIT Help Desk via phone or electronically. The OIT Help Desk is the centralized point of contact for information technology support services including account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, email setup, and more.

Support Services

• Service Alerts: The IT Status web page shows notifications about planned and unplanned outages affecting campus computing and networking services.
• Classroom Support: While teaching, if you experience technical difficulties, call 713-348-4989. 
• Canvas: Vendor technical support is available 24 hours a day, 7 days a week via hotline or chat. Log into Canvas, and select the Help button in the Global Navigation bar.
• Teaching & Learning: For helpful tips about Zoom, Kaltura, Canvas, and more, see Learning Environment's FAQs.
• Research Computing Assistance: Reach out to the Center for Research Computing.
• Administrative Systems: Information about the Administrative Applications that support the business functions of the university.
• Service Overview: See the OIT Web Site to learn about available services. 
• How-to Documentation: search the Rice KnowledgeBase (KB) for technical instructions including:
  • Getting Started with IT:  Faculty & Staff • Graduate Students • Undergraduate Students • Online Students
  • NetID: • Activate NetID  • Change Password • Reset Forgotten Password
  • Connect to Rice Network
  • Duo Authentication

OIT Help Desk

Hours

Monday - Friday: 8:00 a.m. - 5:00 p.m.

(excluding university holidays)

Contact Methods

Phone: 713-348-4357 or on-campus extension: xHELP or x4357

Online form: https://oit.rice.edu/request-help 

Email: helpdesk@rice.edu

Remote support: BeyondTrust (Bomgar) 

Operations Center

Hours: Monday - Friday