Office of Information Technology Help Desk

The Office of Information Technology Help Desk provide front-line technology support services to enhance the university’s mission and goals related to research, teaching and learning, and scholarship through individual consultation and communication with faculty, staff and students.

Helpful Links

IT Status

Remote Teaching
Remote Learning
Remote Working

Getting Started with IT    
Activate My NetID   
Forgot NetID Password
Connect to Rice Network
Two-factor Authentication


     Help Desk

Rice OIT has transitioned to remote support for your technical needs until further notice.  

For self-service solutions, search the Rice KnowledgeBase. Also, see the Helpful Links above and don't forget to subscribe to IT Status to stay abreast of IT maintenance and alerts.


Hours of Operations

  • Monday - Thursday:  8:00 a.m. – 6:00 p.m.
  • Friday: 8:00 a.m. - 5:00 p.m. 

All in-person servicesare by appointment only (walk-in and office visits).

OIT Help Desk Support

Classroom Support

  • While teaching, if you experience technical difficulties, call: 713-348-4989. 

Teaching and Learning Resources

  • Canvas technical support
    • Support is available 24 hours a day, 7 days a week via hotline or chat 
    • Login to Canvas, select the Help button in the Global Navigation bar
  • Teaching & Learning FAQ

Operations Center

Hours of Operation

Monday - Friday 
  • 8:00 a.m. - 2:00 p.m.
  • 3:00 p.m. - 5:00 p.m.
Closed:  *2:00 p.m. - 3:00 p.m.

Location: Mudd Lab Building Lobby 

Phone: 713-348-7989






Keywords:help desk webpage OIT request for service report issue problem netid setup set up operations center fondren hours of operation helpdesk status contact phone email assistance consulting support tech   Doc ID:72371
Owner:Diane Y.Group:Rice University
Created:2017-04-06 13:51 CDTUpdated:2021-09-01 15:14 CDT
Sites:Rice University
CleanURL:https://kb.rice.edu/helpdesk
Feedback:  41   50