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Office of Information Technology Help Desk

The Office of Information Technology Help Desk provide front-line technology support services to enhance the University’s mission and goals related to research, teaching & learning, and scholarship through individual consultation and communication with faculty, staff, and students.

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Phones & Email

Hours:  9:00 a.m. - 5:00 p.m.

Phone: 713-348-4357 (HELP)

Email: helpdesk@rice.edu

Help Desk Ticket

** Walk - In | Support Center

** Summer Hours

10:00 a.m. - 4:00 p.m.

Monday - Friday

Mudd 103 


Remote Assistance

Bomgar  Bomgar

[Use this link while on the phone with the support specialist for remote assistance.]


**Walk-In Service

  • Provided by Student Computing Consultants and Help Desk Support Specialists.  
  • Support Services include: account management; connectivity to Rice Network; VPN configuration; general troubleshooting; mobile device setup and support.
  • Rice-owned computers will receive limited support at Support Center. The services include: connectivity to wireless network for laptop and mobile devices; VPN configuration; and email setup.





Keywords:help desk webpage OIT request for service report issue problem   Doc ID:72371
Owner:Diane Y.Group:Rice University
Created:2017-04-06 13:51 CDTUpdated:2017-07-31 17:05 CDT
Sites:Rice University
Feedback:  0   1