Office of Information Technology Help Desk

The Office of Information Technology Help Desk provide front-line technology support services to enhance the University’s mission and goals related to research, teaching & learning, and scholarship through individual consultation and communication with faculty, staff, and students.

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Getting Started in IT  |   Activate My NetID  |   Forgot NetID Password  |  Connect to Rice Network  |  Open Help Desk Ticket  |  Two-factor Authentication and VPN


Help Desk
Hours:  Monday - Friday |  8:00 a.m. - 5:00 p.m.
  • Phone:  713-348-4357 (HELP)
  • Help Desk Ticket:  Submit a request 
  • Email:  helpdesk@rice.edu 
  • Remote AssistanceBomgar  (Use this link when on the phone with support personnel)

Walk-In Support Center:  Mudd 103 

Hours:  Monday - Friday |  9:00 a.m. - 5:00 p.m.
  • Provided by Student Computing Consultants and Help Desk Support Specialists
  • Support Services include: account management, connectivity to Rice Network, VPN configuration, general troubleshooting, mobile device setup and support; email setup
  • Rice-owned computers will receive limited support. These services include: connectivity to wireless network for laptop and mobile devices; VPN configuration and email setup.

Operations Center: Mudd Building
      Plotter Printing Services 

Hours of Operation - Mudd  109   
Monday - Friday: 8:00 a.m. - 2:00 p.m. & 3:00 p.m. - 5:00 p.m. 
Phone:  713-348-4989

* Hours of Operation are for Help Desk and Operations Center are subject to change.




Keywords:help desk webpage OIT request for service report issue problem netid setup set up   Doc ID:72371
Owner:Diane Y.Group:Rice University
Created:2017-04-06 13:51 CDTUpdated:2018-08-15 11:16 CDT
Sites:Rice University
Feedback:  31   34