TS&S Technical Support Services: Overview

Technology Solutions & Services (TS&S, formerly OIT) is the university's central IT office, providing technology support and services across academic, research, and administrative areas.

TS&S supports Rice faculty, staff, and students with their tech needs in various ways – see the Support Services list below. When you need guidance or have a technical issue, contact the IT Service Desk, the centralized point of contact for Rice IT support services, including account management, connectivity to the Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, email setup, and more.

For a quick overview of our services, watch the video below:

Support Services

Service Alerts: The IT Statuspage shows notifications about planned and unplanned outages affecting campus computing and networking services.
Classroom Support: If you experience technical difficulties while teaching, call 713-348-4989.
Canvas: Vendor technical support is available 24 hours a day, 7 days a week via hotline or chat. Log in to Canvas, and select the Help button in the Global Navigation bar.
Teaching & Learning: For helpful tips about Zoom, Kaltura, Canvas, and more, see Learning Environment's FAQs.
Research Computing Assistance: Learn more about TS&S's Center for Research Computing and the services this dedicated team provides.
Administrative Systems: Information about the Administrative Applications that support the business functions of the university.
Service Overview: See the TS&S Website for a catalog of IT services offered.
How-to Documentation: search the Rice KnowledgeBase (KB) for technical instructions, including:
- Getting Started with Tech: Faculty & Staff • Graduate Students • Undergraduate Students • Online Students
- NetID: • Activate NetID • Change Password • Reset Forgotten Password
- Connect to Rice Network
- Duo Authentication

Service Desk

The TS&S Service Desk is your central contact for IT support and troubleshooting, and our goal is to provide you with an excellent service experience!

We offer both in-person and remote support services, and all requests are associated with a support ticket.

Hours: Monday - Friday: 8:00 AM - 5:00 PM (excluding university holidays
Web Form: TS&S Service Request
Phone: 713.348.HELP (4357)
Email: help@rice.edu
Request Portal (NetID login required)

*After-hours support available for urgent issues, please call.

Operations Center

Hours: Monday - Friday

(excluding university holidays)

During the Fall and Spring Semesters

OPEN: 8:00 AM - 5:00 PM

During the Summer and Between Semesters

OPEN: 8:00 AM - 2:00 PM
CLOSED: 2:00 PM - 3:00 PM
OPEN: 3:00 PM - 5:00 PM

(excluding university holidays)

Location: Mudd Lab Lobby

Phone: 713-348-7989

Services

The staff of the Mudd Operations Center:

monitor the equipment in the Mudd Data Center
manage plotter printers in Mudd and place printed posters in the lobby for pick up
serve as the point of contact for instructors using media services and for faculty/staff picking up or dropping off Rice-owned equipment

Keywords:

help desk webpage OIT request for service report issue problem netid setup set up operations center helpdesk status contact phone email assistance consulting support tech technical support techsupport service desk

Doc ID:

72371

Owned by:

Sameera R. in Rice U

Created:

2017-04-06

Updated:

2026-08-21

Sites:

Rice University

Clean URL:

https://kb.rice.edu/techsupport

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