Office of Information Technology Technical Support

The Office of Information Technology (OIT) provides technology support and services to the university in areas of teaching and learning, research, and administration.

OIT supports Rice faculty, staff, and students with their tech needs in a variety of ways– see the Support Services list below.  When you need guidance or have a technical issue, contact the consulting staff of the OIT Help Desk via phone or electronically. See contact information below. The OIT Help Desk is the centralized point of contact for information technology support services including: account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, email setup, and more.

Support Services

OIT Help Desk

Hours

Monday - Thursday: 8:00 a.m. - 6:00 p.m.

Friday: 8:00 p.m. - 5:00 p.m.

(excluding university holidays)

Contact Methods

Phone: 713-348-4357 or on-campus extension: xHELP or x4357

Online form: https://oit.rice.edu/request-help 

Email: helpdesk@rice.edu

Remote support: BeyondTrust (Bomgar) 

All in-person services are by appointment only

Operations Center

Hours: Monday - Friday

OPEN: 8:00 a.m. - 2:00 p.m.
CLOSED: 2:00 p.m. - 3:00 p.m.
OPEN: 3:00 p.m. - 5:00pm

(excluding university holidays)

Location: Mudd Lab Lobby

Phone: 713-348-7989

Services

The staff of the Mudd Operations Center:

  • monitor the equipment in the Mudd Data Center
  • manage plotter printers in Mudd and place printed posters in the lobby for pick up 
  • serve as the point of contact for instructors using media services and for faculty/staff picking up or dropping off Rice-owned equipment




Keywords:help desk webpage OIT request for service report issue problem netid setup set up operations center helpdesk status contact phone email assistance consulting support tech technical support techsupport   Doc ID:72371
Owner:Diane Y.Group:Rice University
Created:2017-04-06 13:51 CDTUpdated:2021-12-02 12:36 CDT
Sites:Rice University
CleanURL:https://kb.rice.edu/techsupport
Feedback:  19   29