Topics Map > •Technical Support
How to Contact the OIT Help Desk
The Office of Information Technology Help Desk provides technology support services to faculty, staff and students.
OIT Help Desk
Hours
Monday - Friday: 8:00 a.m. - 5:00 p.m.
(excluding university holidays)
Contact Methods
Phone: 713-348-4357 or on-campus extension: xHELP or x4357
Online form: https://oit.rice.edu/request-help
Email: helpdesk@rice.edu
Remote support (this link is to be used as directed by Help Desk support staff): BeyondTrust (Bomgar)
In-person support:
Faculty and Staff: request in-person appointment by calling, using the on-line form, or sending email.
Students: See available support hours in Canvas.