Topics Map > •Technical Support

How to Contact the OIT Help Desk

The Office of Information Technology Help Desk provides technology support services to faculty, staff and students.

OIT Help Desk

Hours

Monday - Friday: 8:00 a.m. - 5:00 p.m.

(excluding university holidays)

Contact Methods

Phone: 713-348-4357 or on-campus extension: xHELP or x4357

Online form: https://oit.rice.edu/request-help 

Email: helpdesk@rice.edu

Remote support (this link is to be used as directed by Help Desk support staff): BeyondTrust (Bomgar) 

In-person support: 

Faculty and Staff:  request in-person appointment by calling, using the on-line form, or sending email.

Students:  See available support hours in Canvas.



Keywords:
help desk, OIT, technical support, consulting, consultants, user services, 4357, helpdesk, request, question, problem, issue, technical support, 
Doc ID:
102758
Owned by:
Liz B. in Rice U
Created:
2020-06-02
Updated:
2024-06-26
Sites:
Rice University