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Proofpoint: FAQ

This document addresses some frequently asked questions about Proofpoint.

For more information on Proofpoint, see Proofpoint: Getting Started with Proofpoint

  •  How does email filtering work?

    • The Proofpoint Protection Server filters all incoming (and outgoing) email. Based on Proofpoint Protection Server rules and policies, messages are "scored." In the case of spam, the message score indicates the probability that the message is spam. Therefore, a message with the scoring of 100 would have 100% chance of being spam and will be found in the Spam-Quarantined section of the Proofpoint Web Application.

    • Quarantined messages can be found by logging in to the Proofpoint Web Application.

  •  What is Quarantine?

    • The Quarantine is the location on a server where email messages that are suspected to be spam are stored.

  •  What is the End User Digest?

    • An End User Digest is an email report of the spam added to your quarantine that day. The end user digest is sent daily and summarizes the email that is being quarantined on your account.  This feature is turned on by default. Learn more in Proofpoint: End User Digest

  •  How do I prevent a specific email address from sending me email?
    • To block a specific email address:

      1. Log into the Proofpoint Web Application.
      2. In the lower left hand corner, select Lists.
      3. Select Blocked Senders List.
      4. At the top of the screen, click New.
      5. Enter the email address you want to block.
      6. Click Save.

        You will now see the email address in the Blocked Senders list.

    •  How do I ensure messages from a specific email address will reach my inbox?
      • To allow a specific email address:

        1. Log into the Proofpoint Web Application.
        2. In the lower left hand corner, select Lists.
        3. Select Safe Senders List.
        4. At the top of the screen, select New.
        5. Enter the email address you want to allow.
        6. Click Save.

        You will now see the email address in the Safe Senders List.

    •  How do I release an email from quarantine that is not spam?
        1. Select the message by checking the box to the left of the message listing.
        2. Select Release, or if you want to receive all emails from that sender, select Allow Sender.

        Note: Delivery is not immediate and may take up to one hour.

      •  How long is quarantined email kept?
        • Quarantined email is kept for 30 days after which it is permanently deleted.

        See Also:




        Keywords:Proofpoint quarantine spam mail blocked senders safe sender release profile not spam email account prevent allow management service portal display low priority filter proof point listed   Doc ID:72113
        Owner:Ryan M.Group:Rice University
        Created:2017-03-28 14:43 CSTUpdated:2022-08-23 13:22 CST
        Sites:Rice University
        Feedback:  1   1