Proofpoint FAQ

Below are some frequently asked questions:

  •  How does email filtering work?

    • The Proofpoint Protection Server filters all incoming (and outgoing) email. Based upon Proofpoint Protection Server rules and policies, messages are "scored". In the case of spam, the message score indicates the probability that the message is spam.Therefore, a message with the scoring of 100 would have 100% chance of being spam and will be found in the Spam-Quarantined section of the Proofpoint Web Application.

    • Quarantine can be found by log in to the Proofpoint Web Application.

  •  What is Quarantine?

    • The Quarantine is the location on a server where email messages that are suspected to be spam are stored.

  •  What is the end user digest?

    • A end user digest is an email report of the spam added to your quarantine that day.  The end user digest is sent daily at 2:00 A.M. to help you keep abreast of the email that is being quarantined on your account.  This feature is turned on by default.

    • In order to modify your quarantine digest:

      1. Log into the Proofpoint Web Application.
      2. In the lower left corner, click Profile.
      3. On the right screen, under My Settings, 'Send digest with new messages in my End User Digest' is selected.  You can select, 'Send digest even when I have no messages in my End User Digest'.
      4. Click Save.
    • Daily Digest

  •  How do I prevent a specific email address from sending me email?
    • To prevent a specific email address:

      1. Log into the Proofpoint Web Application.
      2. In the lower left hand corner, click Lists.
      3. Click Blocked Senders List.
      4. At the top of the screen, click New.
      5. Enter the email address you want to block.
      6. Click Save.

      You will now see the email address in the Blocked Senders list.

  •  How do I handle a Spam message that comes directly into my Inbox and how do I train it as Spam? 
    • To prevent a specific email address:

      1. Log into the Proofpoint Web Application.
      2. In the lower left hand corner, click Lists.
      3. Click Blocked Senders List.
      4. At the top of the screen, click New.
      5. Enter the email address you want to block.
      6. Click Save.

      You will now see the email address in the Blocked Senders List.

  •  Can I still use DSPAM?
    • Proofpoint is replacing DSPAM. When you have been migrated to Proofpoint, mail will no longer be passed to DSPAM, but rather to Proofpoint.
      The Dspam user interface is accessible for final DSPAM quarantine check.

  •  How do I allow a specific email address to send me email?
    • To allow a specific email address:

      1. Log into the Proofpoint Web Application.
      2. In the lower left hand corner, click Lists.
      3. Click Allowed Senders List.
      4. At the top of the screen, click New.
      5. Enter the email address you want to allow.
      6. Click Save.

      You will now see the email address in the Safe Senders List.

  •  How do I release an email from quarantine that is not spam?
      1. Select the message by checking the box to the left of the message listing.
      2. Click Release, or if you want to receive all email from that sender, click Allow Sender.

      Note:  Delivery is not immediate and may take up to one hour.

    •  How long is quarantined email kept?
      • Quarantined email is kept for 30 days after which it is permanently deleted.

    •  Do I have to use Proofpoint?

    •  How will Proofpoint affect WebSieve (Smart Sieve) ?
      • The move to Proofpoint does not affect Sieve, though it may render some existing Sieve rules meaningless if used with DSPAM.

    •  How do I modify spam protection policy (Spam-Quarantined and Low Priority Mail-Quarantined) settings?

      • In order to modify your quarantine digest:

        Log into the Proofpoint Web Application.
        In the lower left corner, click Profile.
        • Default - By default, Quarantine- Spam and Low Priority Mail are delivered to the respective Quarantine folders.
        • Quarantine Spam Only - if you select this policy, Low Priority Mail will be delivered to the Inbox.
        • No Quarantine - if you select this policy, all Spam and Low Priority Mail will be delivered to the Inbox.
        • Profile

      • If you select Quarantine Spam Only  (Deliver Low-Priority Mail), you can use WebSieve to redirect Low-Priority Mail.

    See Also:




    Keywords:Proofpoint quarantine spam mail blocked blacklisted whitelisted release profile not spam email account prevent allow management service portal display low priority filter proof point white listed black   Doc ID:72113
    Owner:Diane Y.Group:Rice University
    Created:2017-03-28 14:43 CSTUpdated:2017-08-09 18:10 CST
    Sites:Rice University
    Feedback:  0   0