Proofpoint is a protection gateway for email to block known threats such as spam and phishing detection. The end-user will be able to create and maintain safelists and blocklists.

Proofpoint Protection Web Application

Proofpoint is an application that provides spam, virus, and content policy infrastructure to Rice faculty and staff email accounts. All incoming email is inspected by the Proofpoint Messaging Security Gateway as soon as it arrives. Messages that contain a virus, spam, or inappropriate content are sent to a Quarantine area. If email messages addressed to you end up in the Quarantine, you will receive a notification, called End User Digest, in your Inbox.

Step 1:  Launch browser: Click this URL: proofpoint.rice.edu

Quarantine

Left Panel > Quarantine view with two folders: 
1- Low Priority Mail - Quarantined
2- Spam-Quarantined

Low Priority Mail - Quarantined

Delete - use this function to delete specific emails after adding to "Block Senders List"
Release -  Use the 'Release' function to release a message to your Inbox.  Note:  the message can take up to one (1) hour to be delivered.

Additionally, you can 'Allow Sender' and then 'Release' if the sender is one that you want to allow email to be sent directly to your Inbox.

Allow Sender- use this function to add sender to the Safe Senders List
Options- ability to request another End User Digest, refresh the screen, or delete all email in this quarantine.
Logout-  top right of the Proofpoint Web Application window.  Use to "log out" of portal.

Username < your Primary email address>  

Release - Use the 'Release' function to release a message to your Inbox.  Note:  the message can take up to one (1) hour to be delivered.

Additionally, you can 'Allow Sender' and then 'Release' if the sender is one that you want to allow email to be sent directly to your Inbox.

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Quarantined - Spam

Here is a list of any suspicious mail Proofpoint has quarantined.

Toolbar functions for Quarantined-Spam
Find- use to search for an email
Release and Allow Sender - use this function to release an email and add sender to the Safe Sender list.
Release- if you see a legitimate email message in the list of quarantined items, you can forward it to your inbox.  Check the box to the left of the message and choose Release from the toolbar at the top of the Quarantined-Spam page.   Note:  the message can take up to one (1) hour to be delivered.

Additionally, you can 'Allow Sender' and then 'Release' if the sender is one that you want to allow email to be sent directly to your Inbox.

Not Spam- identify as Not Spam
Allow Sender - if you would like to add the sender of a message to your Safe Senders List, check the box to the left of the message and choose Allow Sender from the toolbar.
Options - ability to request another End User Digest emailed your account or to "Delete All" messages in the Quarantine-Spam.  Messages left in Quarantine-Spam will be purged after 30 days.

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Lists

My Lists - Safe Senders List and Blocked Senders List

1-Safe Senders Lists -  In the toolbar, select New to add a sender to the Safe Senders List. or just view the safe senders that you have deemed safe for delivery. 

2-Blocked Senders Lists - View the email addresses/domains you or Proofpoint have blocked. Or, using toolbar, add New address to Blocked Senders List. 

You have the ability to add or remove email addresses/domains from both lists.

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Profile

My Profile > Settings > My Settings

What type of spam detection do you want?  This feature allows you to select your spam protection policy.

• Default - By default, Quarantine Spam and Low Priority Mail are delivered to the respective Quarantine folders
• Quarantine Spam Only - if you select this policy, Low Priority Mail will be delivered to the Inbox 
• No Quarantine - if you select this policy, all Spam and Low Priority Mail will be delivered to the Inbox

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* If you select Quarantine Spam (Deliver Low-Priority Mail), you can use WebSieve to redirect Low-Priority Mail. See the sample below, just add the name of your folder(s).

Login to WebSieve

Edit filter rule:

Conditions

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Else if  > any of >the following matches

if message header >                                                      X-Proofpoint-Tag     contains         lowpriority

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Actions

File into>                       Name of folder

Select "Save Changes"

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