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Optimal Use of Rice Networks

This document provides the best use practices on the Rice Networks.

Wired Network

Use the wired network for devices that have an ethernet port that don’t move, e.g. a dock for your laptop that you keep at your desk, a desktop computer, or a gaming console, or devices for which you need a very fast internet connection, e.g. laptop while gaming.


For devices that support 802.1X authentication to connect to WPA2-Enterprise networks (basically all computers), follow the directions in KB for your respective operating system.



Windows


Linux


Other Devices


For devices that do not support 802.1X authentication to connect to WPA2-Enterprise networks, such as game consoles or smart TVs, register your device at the Game Registration Portal.


For more detailed instructions for finding the wired MAC address (needed for registering your device), follow the directions in this KB article.


Wireless Network

Rice has five different networks that each have their own purpose.


Rice Owls is meant for all Rice students and faculty. To connect, you only need to enter your NetID and NetID password when prompted. For more detailed instructions, view the KB article for your respective device/operating system.


Eduroam is the network that exists at universities around the world. Eduroam exists so that students and faculty around the world have the freedom to travel to different universities and be able to easily connect to fast, secure WiFi. Eduroam uses the same bandwidth as Rice Owls, so there’s no benefit to using Eduroam while on Rice campus. If you travel to a different university and wish to use Eduroam, you can connect by entering your username: <YourNetID>@rice.edu and password: <YourNetIDPassword>.



Rice Visitor is for visitors Rice who want access to WiFi.  As a Rice faculty, staff, or student, Rice Visitor is not recommended.


If you have a device that is not capable of connecting to Rice Owls or Rice Visitor and does not have an ethernet port, you should consider purchasing a USB-Ethernet adapter and follow the instructions for registering the MAC address of the adapter with the Game Registration Portal.


How to Report Network Problems

If you are having a problem with either the wired or wireless network, please reach to OIT so we can help you resolve the problem. In order to resolve the problem quickly and effectively, please submit a Help Desk Ticket and include the following info:

  • The specific type of device
    • Ex. Apple iPhone 8, Samsung Galaxy S7, Dell XPS 13, Macbook Pro, Kindle Fire, Xbox One S, etc.
  • The operating system and version
    • Ex. Android 8.0 Oreo, iOS 11.1, MacOS 10.13.1 High Sierra, Windows 10, etc.
  • The MAC address of the device you are using to connect
    • Note: devices with WiFi and ethernet will have a wireless MAC address and a wired MAC address. Make sure you are including the one that corresponds to the method of connecting with which you are having a problem.
  • Which network you are having trouble with
    • Rice Owls Wired, Rice Owls Wireless, Rice Visitor, Eduroam, etc.
  • Where you are trying to connect
    • In your room (include building and room number), in Fondren, in your college commons, all of the above
  • When the problem is happening
    • Is this a one-time event? Has it occurred before? How many times before? How long has it been happening? 


Including all of this information will not only help us help you faster, it will help us gather information about the Rice networks for any long-term improvements that help everyone!

See Also:




Keywords:wireless wired network 8021.x macintosh windows rice owls visitor rice IoT report problem   Doc ID:79043
Owner:Diane Y.Group:Rice University
Created:2018-01-06 00:51 CDTUpdated:2020-07-24 13:51 CDT
Sites:Rice University
Feedback:  4   0