TSS Technical Support

Technology Solutions & Services (TSS), formerly known as OIT, provides technology support and services to the university in areas of teaching and learning, research, and administration.

TSS supports Rice faculty, staff, and students with their tech needs in a variety of ways– see the Support Services list below. When you need guidance or have a technical issue, contact the consulting staff of the IT Service Desk via phone or electronically. The IT Service Desk is the centralized point of contact for information technology support services including account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, email setup, and more.

Support Services

Service Alerts: The IT Status web page shows notifications about planned and unplanned outages affecting campus computing and networking services.
Classroom Support: While teaching, if you experience technical difficulties, call 713-348-4989.
Canvas: Vendor technical support is available 24 hours a day, 7 days a week via hotline or chat. Log into Canvas, and select the Help button in the Global Navigation bar.
Teaching & Learning: For helpful tips about Zoom, Kaltura, Canvas, and more, see Learning Environment's FAQs.
Research Computing Assistance: Reach out to the Center for Research Computing.
Administrative Systems: Information about the Administrative Applications that support the business functions of the university.
Service Overview: See the TSS Web Site to learn about available services.
How-to Documentation: search the Rice KnowledgeBase (KB) for technical instructions including:
- Getting Started with IT: Faculty & Staff • Graduate Students • Undergraduate Students • Online Students
- NetID: • Activate NetID • Change Password • Reset Forgotten Password
- Connect to Rice Network
- Duo Authentication

Hours

Monday - Friday: 8:00 a.m. - 5:00 p.m.

(excluding university holidays)

Contact Methods

All support requests will be documented within a support ticket. To initiate a support request, contact us through one of the following channels:

Request Help web form
Phone: 713.348.HELP (4357)
Email: help@rice.edu
ITSM Tool (NetID login required)

We provide in-person and remote support services.

Operations Center

Hours: Monday - Friday

(excluding university holidays)

During the Fall and Spring Semesters

OPEN: 8:00 a.m. - 5:00 p.m.

During the Summer and Between Semesters

OPEN: 8:00 a.m. - 2:00 p.m.
CLOSED: 2:00 p.m. - 3:00 p.m.
OPEN: 3:00 p.m. - 5:00 pm

(excluding university holidays)

Location: Mudd Lab Lobby

Phone: 713-348-7989

Services

The staff of the Mudd Operations Center:

monitor the equipment in the Mudd Data Center
manage plotter printers in Mudd and place printed posters in the lobby for pick up
serve as the point of contact for instructors using media services and for faculty/staff picking up or dropping off Rice-owned equipment

Keywords:

help desk webpage OIT request for service report issue problem netid setup set up operations center helpdesk status contact phone email assistance consulting support tech technical support techsupport service desk

Doc ID:

72371

Owned by:

Allie S. in Rice U

Created:

2017-04-06

Updated:

2026-03-18

Sites:

Rice University

Clean URL:

https://kb.rice.edu/techsupport

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