NetId Automatic Account Lockout
What is automatic account lockout and how do I correct it?
Have you changed your NetID password recently?
Automatic account lockouts typically activates after multiple consecutive failed login attempts to a specific authentication system. To better understand the automatic account lockouts, it's important you understand that we have two independent authentication systems with auto-lock protection.
Two independent authentication systems with auto-lock protection:
- Active Directory
- RiceNet Wireless
- Rice Exchange Mail
- Workstation/Kiosk Logins (Windows, Mac)
- LDAP / Kerberos / Web Single Sign-On
- Rice Campus Mail
- Rice Authenticated Web Sites (Canvas, Box, Subversion, Webmail, etc)
- Server/Desktop Logins (Linux)
Automatic Account Lockout Issues: What triggers the automatic account lockout?
Common places with passwords stored:
- WiFi/Wireless Network Settings - perform "forget this network (Rice Owls)", re-authenticate with credentials
- Email Client (Thunderbird, Exchange, Apple Mail, Outlook)
- iOS / Android
- Cached credentials / stored passwords in a web browser (clear the browser cache)
- Windows stored credentials
- Windows Mapped Drives (disconnect "mapped drives" and reconnect with proper credentials)
- MacOS X/ MacOS Keychain (remove password from Keychain and re-authenticate with credentials, add to Keychain)
- To prevent mobile devices from causing an auto-lockout event, is to disable wireless and/or enable "airplane mode" on the device before changing your password. Enable the wireless or disable "airplane mode" once the new password has been stored on the device.
- Identify devices where your password is saved and know what devices that you are currently logged into, whether on campus or at home.
- If you use a smartphone or other mobile device, forget the Rice wireless network.
- If you use multiple computers, log off of all of them except one.
- Save your work and close any open applications.