How to contact the OIT Help Desk
Technical support is available from the OIT Help Desk via phone, web, and email.
Need technical support? Contact the OIT Help Desk
Telephone Support
- By Phone: 713-348-4357
- Campus extension: xHELP or x4357
Hours (excluding holidays):
- 8am – 8pm Monday - Thursday
- 8am - 6pm on Friday
Online Support
Please provide detailed information regarding your issue or question and how to contact you.
- Utilize this online form: https://oit.rice.edu/request-help (preferred over email)
- Via email: helpdesk@rice.edu
- BeyondTrust (Bomgar) (start a remote support session)
Contactless Technical Support Only
All in-person services (walk-in support and office visits) have been discontinued.
All OIT support services will be provided remotely until further notice.