How to contact the OIT Help Desk

Technical support is available from the OIT Help Desk via phone, web, and email.

Need technical support? Contact the OIT Help Desk.

All in-person services (walk-in support and office visits)  are by appointment only.

Telephone Support

  • Off campus: 713-348-4357 
  • Campus extension: xHELP or x4357

Hours

Summer Hours 
(excluding holidays)

  • 8 am – 6 pm Monday - Thursday 
  • 8 am - 5 pm  Friday

Online Support

Please provide detailed information regarding your issue or question and how to contact you.

Classroom Assistance

  • If you experience technical difficulties while teaching, call: 713-348-4989. 

Summer Hours 
(excluding holidays)

  • 8 am – 6 pm Monday - Thursday 
  • 8 am - 5 pm  Friday

Teaching and Learning Resources

  • Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. Login to Canvas and select the Help button in the Global Navigation bar.
  • See the Teaching & Learning FAQ for assistance.




Keywords:help desk, OIT, technical support, consulting, consultants, Mudd, user services, 4357, helpdesk, request, question, problem, issue   Doc ID:102758
Owner:Diane Y.Group:Rice University
Created:2020-06-02 17:45 CDTUpdated:2021-06-08 10:15 CDT
Sites:Rice University
Feedback:  0   0