How to contact the OIT Help Desk
Technical support is available from the OIT Help Desk via phone, web, and email.
Need technical support? Contact the OIT Help Desk
- By Phone: 713-348-4357
- Campus extension: xHELP or x4357
Hours (excluding holidays):
- 8am – 8pm Monday - Thursday
- 8am - 6pm on Friday
Please provide detailed information regarding your issue or question and how to contact you.
- Utilize this online form: https://oit.rice.edu/request-help (preferred over email)
- Via email: firstname.lastname@example.org
- BeyondTrust (Bomgar) (start a remote support session)
Contactless Technical Support Only
All in-person services (walk-in support and office visits) have been discontinued.
All OIT support services will be provided remotely until further notice.