How to contact the OIT Help Desk
Technical support is available from the OIT Help Desk via phone, web, and email.
Need technical support? Contact the OIT Help Desk.
All in-person services (walk-in support and office visits) are by appointment only.
Telephone Support
- Off campus: 713-348-4357
- Campus extension: xHELP or x4357
Hours
Summer Hours
(excluding holidays)
- 8 am – 6 pm Monday - Thursday
- 8 am - 5 pm Friday
Online Support
Please provide detailed information regarding your issue or question and how to contact you.
- Utilize this online form: https://oit.rice.edu/request-help (preferred over email)
- Via email: helpdesk@rice.edu
- BeyondTrust (Bomgar) (start a remote support session)
Classroom Assistance
- If you experience technical difficulties while teaching, call: 713-348-4989.
Summer Hours
(excluding holidays)
- 8 am – 6 pm Monday - Thursday
- 8 am - 5 pm Friday
Teaching and Learning Resources
- Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. Login to Canvas and select the Help button in the Global Navigation bar.
- See the Teaching & Learning FAQ for assistance.