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Using Google Groups
Google Groups lets you communicate with colleagues by sharing a common email address. Use Groups to create mailing lists, create a Collaborative Inbox, share files with team members, and more.
Google Groups training and help
Use a group as a Collaborative Inbox
Google Group Types
| Group Type | Description |
|---|---|
| Email List | This is the most common type of Google Group, and is used when the group is mainly used for communication e.g. an email distribution list |
| Collaborative Inbox | This type of group allows the distribution and tracking of messages e.g. for a customer services or help desk forum. Responsibility for topics can be assigned to specific group members and topics can be marked as resolved once they have been completed successfully. |
| Web Forum | This type of group should be created when the group will only communicate via a forum front-end of the group, and not by email. |
| Q & A Forum | This is a Question and Answer group, similar to an online help forum, where the front-end is used to ask questions which other group members answer. |