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Cisco VoIP Portal

You can customize your phone options using the Cisco Unified Communications Self Care Portal

 ** First-time Login: you will be prompted to create a PIN. This will be used for login to your Personal Directory on your phone. You must be on Rice Network or use VPN to log in. 


Cisco VoIP Portal: Adding Phone for Single Number Reach
Schedule "Workday" : set the time your work phone rings on additional phone.

Cisco VoIP Portal (Unified Communications Self Care Portal)

Access Cisco VOIP portal at this link: Cisco VoIP Phone Portal

Step 1: You must be on the Rice Network or use VPN to login to this portal. After you have setup your account, you can find this link under the (Rice Network Only) Login module.

Step 2: Create a PIN (First-time users only).


Step 3: Enter your NetID and NetID Password and select Login.
SSO Login


Step 1: Locate Phones tab.

Step 2: Select My Phone > Identifies Company Phones > Phone number and extension information.

User Portal

Single Number Reach

Step 1: Select the option: to Add an Additional Phones.

Step 2: Enter the Phone Number of the additional phone.
  • IMPORTANT: Add the +1 in front of phone number +17135551212 [no spaces / must be in this format]
    • Select Enable Single Number Reach - this will ring your business phone and this phone when business line is dialed.
    • Select Enable Move to Mobile (if this is a mobile phone). 

Single Number Reach
Step 3: Click Save.

Schedule Workday

Step 1: Select Workday to schedule the Single Number Reach feature.

Add Phone Mobile
  • Add a New Schedule
  • Enter a name for the schedule
  • Select when you want your phone to ring:
    • Ring only during specific times
    • Ring all the time
Add Workday Schedule

Step 2: Select the Time zone - (GMT-6:00) America/Chicago).

Time Zone for Workday

Step 3: Click Save.

Settings successfully updated
If you need assistance, please email: to open a ticket with Telecommunications with the following information: 
  • Name
  • NetID
  • Office phone number

Phone  Settings
Speed Dial Numbers  - use this feature to add speed dial numbers

add speed dial

  • To 'Add a phone extension', select the 'Add New Speed Dial' and enter information

add phone extension

  • To 'Add an external number', select the 'Add New Speed Dial' and enter information

add external phone

  • In the portal, you will see a list of Speed Dial phone numbers

speed dial list in portal

  • On the Cisco phone display, you will see the following.  
  • Speed dial position 1 and 2 are indicated on the right.
  • To see more 'speed dial' numbers, select the 'down navigation'


  • Use this 'Call History' feature to activate/deactive missed call log

call history

  • Use this 'Phone Contacts' feature to add 'Personal Contacts'

Before you begin, go to General Settings > Phone Services PIN and set PIN.

Enter PIN to start adding Personal Address Book entries for your phone.

add contacts

On the Cisco phone, before you can use the Personal Directory functionality, you must set the Phone Seselect the 'Contacts' icon to retrieve information and call contact from Personal and Corporate Directory


Select 'Personal Directory', then, select 'Enter' button on phone

personal directory

Select 'Personal Address Book', then, select 'Enter' button on phone

personal address book

Search Personal Address Book for contact information, scroll down to find either " Last Name, First Name or Nickname",
Select 'Submit' below the phone display:


Select "Sammy",


Select the phone number to 'Dial'


This feature allows you to set up Call Forwarding
  • Forward all calls to Voicemail or another number
  • Advanced calling rules - how to handle 'internal calls' and 'external calls'. Select the option, and select 'Save'

call forwarding

Phone Services PIN - need to set this PIN in order to setup Personal Directory only.  
Voicemail - this information was provided when your VoIP was setup.  Call the Help Desk from your office for further assistance with Voicemail.

Phone Services PIN

See Also:

Keywords:phone options speed dial call forwarding mobility settings self service care portal general cisco communications self care portal   Doc ID:77512
Owner:Ryan S.Group:Rice University
Created:2017-10-20 12:27 CDTUpdated:2021-10-20 10:54 CDT
Sites:Rice University
Feedback:  2   0