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CrashPlan: Getting Started
Crashplan is a fee-based service for Rice-owned PCs and Macs that will automatically back up targeted files.
What is CrashPlan?
Rice University has contracted with Code42 to secure CrashPlan, a backup cloud service with unlimited data storage, for Rice-owned desktop and laptop computers (faculty, staff, lab computers). The size of the backup is unlimited, but CrashPlan can only back up and retain a copy of data and files that currently exist on the computer - it is not a cumulative storage service.
CrashPlan service is available on a cost-recovery basis for less than $85 per year and is paid for by the associated department or group.
Getting Started
- Submit an OIT Ticket to purchase CrashPlan. Please include customer information, Fund/Org information, and billing contact.
- OIT will work with the Controlller's Office to complete the purchase.
- OIT staff will install and configure the application for your office computer.
Log In
- Website for login: https://console.us2.crashplan.com/
- Username: netid@rice.edu (replacing netid with your actual NetID)
- You will be redirected to the Rice SSO (single-sign-on) login page.
Code42 Online Information about CrashPlan
- Quick Start Guide - step-by-step documentation on CrashPlan
- Restoring Files - documentation on how to restore files
- Troubleshooting - problem-solving strategies for diagnosing/correcting problems
- FAQs - answers to common backup questions
Support
- For online support, refer to: https://support.code42.com/
- Contact the OIT Help Desk.