Emergency Notification System
The Rice Crisis Management Team is implementing a new system to take advantage of recent technological advances in the field of mass notification. Last year the Crisis Management Team reviewed proposals from a number of vendors and chose to use the services of Everbridge, a global leader for integrated communication about critical events. When we send a Rice Alert, it will often be timely information about a crime, severe weather or some other urgent matter that is intended to keep you safe and may even save your life, so it is important that you get the communication. One of the features of our new system is that it will send a message to you by different methods until you confirm receipt. For example, if you don't reply to a message that comes in on the app or as a text on your cellphone, the system will send a notice to your work and personal emails. By confirming receipt, you can stop the system from sending the same message to you by other methods.
Students: Please note that if you have your parents' cellphone numbers registered under the Rice Alert system, your parents will receive the emergency alerts as well.
Faculty and Staff: if you don’t know the PIN for your Esther account, you can use the “Forgot PIN” feature. For additional assistance, please contact Human Resources or email: email@example.com.
Students: if you don't know the PIN for your Esther account, you can use the "Forgot PIN" link. For additional assistance, please contact: firstname.lastname@example.org..
If you do not want to receive emergency notifications, you can check the "Opt Out" box right above the "Submit" button on your Esther page, but we strongly discourage you from doing so. This would prevent you from receiving timely information, including notices about the university closing because of inclement weather, as well as critical info about your safety.
Download the Everbridge App
Rice Alerts will go to the app first, so this will be a quick and easy way to receive them. Later in the year, we will implement other features that the app offers, such as sending an SOS with the push of a button if you're in danger, and we will send additional instructions when these features are available.
Rice Alerts that are texted to your cellphone will come from Rice’s special emergency notification phone number (713-348-8888) or the new SMS short code, 89361. I recommend that you add that phone number or SMS short code to your cellphone contacts under the name "Rice Alert" so you will be able to recognize messages from the Rice Crisis Management Team.
When we test the system Feb. 7, we will also include announcements over outdoor speakers that have been installed across campus to enable the Rice University Police Department to broadcast messages that can be heard outside during an emergency. The outdoor warning system is not intended to be heard inside buildings.
If you update your Esther account and download the Everbridge app but don't receive the test message just before noon Feb. 7, please send an email to email@example.com that states your name, your cellphone number and the name of your cellphone service provider so we can investigate why the communication didn’t reach you.
If you have questions about the instructions above, feel welcome to email me. Thanks for helping us keep you safe.
Director of Institutional Crisis Management