Request Printing Refund

Student printing charges are submitted to the Cashier's Office for monthly billing. In order to expedite proper printing refund, requests must be submitted within 7 days of when the printer or plotter malfunctioned.


Refund Request for Printer or Plotter Malfunction

You can ask for credit for a bad printing job if: 

  • you have used the Rice lab machines to send your plot.
  • there are smudges, faded ink, or other issues with ink or paper.
  • the plotter ran out of paper and it did not re-print your document after the paper change.

Keep the poor printout or take photos.  Request a credit within 7 days of the event by submitting an OIT Request Help form. Select the I need to drop-down menu, select request a printing cost refund due to printer malfunction.  Explain what happened in the description of the issue section.

For more information and support, please contact the OIT Help Desk.

Keywords:poor print jobs plotters printing refunds printouts credit print out refund   Doc ID:75366
Owner:NeedsOwner U.Group:Rice University
Created:2017-08-08 22:06 CDTUpdated:2023-02-02 10:30 CDT
Sites:Rice University
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