Refund Request for Printer or Plotter Malfunction

If a printer malfunctions while printing your work, you can request a refund of charges. Printing the wrong file, too many copies, or other human errors are not eligible for refunds. Student printing charges are submitted to the Cashier's Office for monthly billing. In order to be eligible for a printing refund, requests must be submitted within 7 days of when the printer or plotter malfunctioned.

You can ask for a refund for a bad printing job if: 

• you have used the Rice lab machines to send your plot.
• there are smudges, faded ink, or other issues with ink or paper.
• the plotter ran out of paper and it did not re-print your document after the paper change.

Please keep the poor printout or take photos that clearly shows the print error.  

Request a credit within 7 days of the event by completing the steps below.

For more information and support, please contact the OIT Help Desk.

Steps for Requesting a Refund

You can request a refund for a printer malfunction via an online form. You need to be on the Rice campus network or if you are off campus-you need to be connected via VPN (read more: VPN: Complete Guide to VPN). Direct your web browser to:

https://printadmin.rice.edu:9192/user

The PaperCut service will pop up a login screen. Enter your Rice NetID as your Username and your Rice NetID password as your Password. Select the Login button.

After logging you in, a summary page will appear. Click the Recent Print Jobs tab on the left panel.

Find the print job that malfunctioned and click the Request Refund link in the Status column.

NOTE: If you are not finding the print job that you are looking for, click Filter On and then Clear to view all print jobs. You can search for specific dates or printers.

When you find the print job that malfunctioned, click the Request Refund link in the Status column. You will be given a Refund Request form. In the Refund Details section, select either the Full amount or the Partial amount button. Explain how the printer malfunctioned in the Reason for Request text box. To submit your request, click the Send button.

Your request will be directed to an OIT system administrator. If approved, a credit will be sent to your Rice Cashier's Office account. In the Status column, the message will be updated to Refund Pending and hovering over this message will give a summary of your refund request details.

Need help?

If you need assistance requesting a refund, contact the OIT Help Desk.