Topics Map > •Printing

Request Printing Refund

Student printing charges are submitted to the Cashier's Office for monthly billing. In order to be eligible for a printing refund, requests must be submitted within 7 days of when the printer or plotter malfunctioned.

 

Refund Request for Printer or Plotter Malfunction

You can ask for a refund for a bad printing job if: 

  • you have used the Rice lab machines to send your plot.
  • there are smudges, faded ink, or other issues with ink or paper.
  • the plotter ran out of paper and it did not re-print your document after the paper change.

Keep the poor printout or take photos clearly showing the print error.  Request a credit within 7 days of the event by submitting an OIT Request Help form. Select the I need to drop-down menu, select request a printing cost refund due to printer malfunction.  Explain what happened in the description of the issue section.

For more information and support, please contact the OIT Help Desk.


Keywords:
poor print jobs plotters printing refunds printouts credit print out refund 
Doc ID:
75366
Owned by:
Enrique H. in Rice U
Created:
2017-08-08
Updated:
2023-08-29
Sites:
Rice University