Request Printing Refund

Student printing charges are submitted to the Cashier's Office for monthly billing. In order to be eligible for a printing refund, requests must be submitted within 7 days of when the printer or plotter malfunctioned.

 

Refund Request for Printer or Plotter Malfunction

You can ask for a refund for a bad printing job if: 

  • you have used the Rice lab machines to send your plot.
  • there are smudges, faded ink, or other issues with ink or paper.
  • the plotter ran out of paper and it did not re-print your document after the paper change.

Keep the poor printout or take photos clearly showing the print error.  Request a credit within 7 days of the event by submitting an OIT Request Help form. Select the I need to drop-down menu, select request a printing cost refund due to printer malfunction.  Explain what happened in the description of the issue section.

For more information and support, please contact the OIT Help Desk.



Keywordspoor print jobs plotters printing refunds printouts credit print out refund   Doc ID75366
OwnerEnrique H.GroupRice U
Created2017-08-08 22:06 CDTUpdated2023-08-29 17:36 CDT
SitesRice University
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