Request Printing Refund
Student printing charges are submitted to the Cashier's Office for monthly billing. In order to expedite proper printing refund, requests must be submitted within 7 days of when the printer or plotter malfunctioned.
Refund Request for Printer or Plotter Malfunction
You can ask for credit for a bad printing job if:
- you have used the Rice lab machines to send your plot.
- there are smudges, faded ink, or other issues with ink or paper.
- the plotter ran out of paper and it did not re-print your document after the paper change.
Keep the poor printout or take photos. Request a credit within 7 days of the event by submitting an OIT Request Help form. Select the I need to drop-down menu, select request a printing cost refund due to printer malfunction. Explain what happened in the description of the issue section.
For more information and support, please contact the OIT Help Desk.