OIT is able to assist with: 

• Connectivity to the Rice network
• Advice for software installation/configuration
• Configuration of mobile devices limited to:
  • Google Workspace (Gmail, Drive, Calendar)
  • WiFi connectivity
  • Setup of email and productivity applications

OIT is unable to assist with: 

• Personal computers that do not meet the current minimum requirements (operating system, updates) for use with Rice services
• Operating System issues or error messages
• Issues with the ability of a computer to boot
• Personal equipment (printers, troubleshooting home networks, internet connectivity)
• Data recovery
• Hardware failures - in the event of hardware failure, you may reach out to a vendor for further assistance.
  • Micro Center - https://www.microcenter.com/site/customer-support/help-center.aspx
  • AppleStore - https://support.apple.com/
  • Impress Computers (Mac and PC out of warranty support) - https://www.impresscomputers.com/

Computer Recommendations for Undergraduate Students

Purchasing

Members of the Rice community may be eligible for discounted hardware and software for personal use. To ensure you have a computer that can adequately handle coursework needs, minimum standards have been established for workstations.

• Computer Recommendations for Undergraduate Students 
• Hardware Vendors (Higher Education Pricing)
  • Apple
  • Dell 

Additional information regarding support for personal computers is available in the KB.