Topics Map > •Endpoint Management > -Computer Support Eligibility
Topics Map > •Endpoint Management > -Off-Boarding

Support for Personal Computers/Mobile Devices

The OIT Help Desk and the Student Helpdesk provides limited support services for personally owned computers. 

OIT is able to assist with: 

  • Connectivity to the Rice network
  • Advice for software installation/configuration
  • Configuration of mobile devices limited to:
    • Google Workspace (Gmail, Drive, Calendar)
    • WiFi connectivity
    • Setup of email and productivity applications

OIT is unable to assist with: 

  • Personal computers that do not meet the current minimum requirements (operating system, updates) for use with Rice services
  • Operating System issues or error messages
  • Issues with the ability of a computer to boot
  • Personal equipment (printers, troubleshooting home networks, internet connectivity)
  • Data recovery
  • Hardware failures - in the event of hardware failure, you may reach out to a vendor for further assistance.

Computer Recommendations for Undergraduate Students


Members of the Rice community may be eligible for discounted hardware and software for personal use. To ensure you have a computer that can adequately handle coursework needs, minimum standards have been established for workstations.

Additional information regarding support for personal computers is available in the KB.

Keywordspersonal computer, support, limited, endpoint   Doc ID114671
OwnerNeedsOwner U.GroupRice U
Created2021-11-03 22:41:54Updated2023-02-02 10:30:05
SitesRice University
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