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Migration to Microsoft 365 Exchange ( No Microsoft Sign-in Prompt)

This document provides instructions for those who do not receive the Microsoft Sign-in prompt after migration to Microsoft Exchange Online.

If you did not see the Microsoft sign-in prompt when you opened Outlook after your email was migrated to Microsoft 365 Exchange, please follow the steps below.

Step 1: Launch Outlook desktop client, click on File, and then Office Account on the left hand side menu.

Step 2: Under the User Information section, click Sign out, and keep signing out of all accounts logged in (if any), until you see the Sign in link. 
Office aaccount
Step 3: Click Sign in, and login in using the username format, and your netID password
Sign In

Sign in with
netid password

Step 4: Close Outlook, and then reopen Outlook


KeywordsManual, Linux, RiceNet3, Wired, Internet, 802.1x, PEAP, MSCHAPv2 mail migration microsoft 365 exchange online no sign in prompt outlook EO   Doc ID110224
OwnerNeedsOwner U.GroupRice U
Created2021-04-13 11:36:14Updated2023-05-04 00:27:34
SitesRice University
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