New Campus Wireless Network Project

Rice University begins a new and improved Rice wireless network project. This advanced new network allows increased density (more devices per user), and support for ever- increasing bandwidth requirements.

The deployment of the new wireless network started with the opening of Kraft Hall in January, 2020. The new Wi-Fi 6 campus network has been designed for increased capacity and coverage across the university. To ensure the best possible experience, please make sure your device drivers are up-to-date. 


OIT has identified a small number of Windows operating system laptops/devices that are unable to see the "Rice Owls" Wi-Fi network in the places where the new network has been deployed.  To help ensure the best possible Wi-Fi experience, OIT has prepared a list of frequently asked questions.

Connected Rice Owls


Frequently Asked Questions 

Q:  What can I do to be sure my Windows device is ready before I visit Kraft Hall (or additional buildings are upgraded to the Wi-Fi new network)?
A:  Make sure your computer is fully updated:
  • For Rice-managed computers, go to the Software Center, if you see the Wi-Fi 6 driver update, proceed with the installation
  • Perform all available Microsoft updates, and check your device manufacturer support website for any available updates.
Q:  How do I know if I'm affected?
A:  This issue only affects some Windows Operating system devices with Intel wireless adapters.  If any of the following applies to you, no further action is needed:
  • If you have a desktop computer connected to the wired network
  • If you have a Mac Operating system, Android or iOS device
  • If you are already in buildings with new Wi-Fi, such as Kraft Hall, and connected to "Rice Owls" 
Q:  What if I still can't see the "Rice Owls" Wi-Fi network on the new Wi-Fi 6 network?
A:  Contact the OIT Help Desk | Monday - Friday | 8 a.m. - 5 p.m. or | OIT Help Desk Ticket


Identify your wireless adapter.
QR Code for KB97853


Download wireless adapter driver:

Intel Wireless Adapter Download





Keywords:new campus wireless network project wifi6 wi-fi6 wifi 6 wi-fi 6 device drivers Intel adapters 802.11ax   Doc ID:97853
Owner:Diane Y.Group:Rice University
Created:2020-02-11 15:33 CDTUpdated:2020-03-12 09:01 CDT
Sites:Rice University
Feedback:  0   1