Tableau Server (dataviz.rice.edu) Sign In Loop Glitch
Users of Rice's institutional Tableau Server may occasionally encounter a sign in loop glitch that prevents signing in to the server. This KB articles provides three ways to work around the glitch.
Occasionally, when attempting to access the institutional Tableau Server, a user may see an error message where they're unable to sign in.
When Try Again is selected, there will be a message that says "You are signed out of Tableau Server".
If you select Sign In, it should return to the original error screen, resulting in a loop where the user is never given the opportunity to enter credentials and authenticate.
This sign in loop glitch is related to how web browsers store authentication information and how that information expires. As Rice OIT continues to work to resolve this issue so it no longer occurs, there are three ways to proceed to the institutional Tableau Server when a user does experience this glitch.
Step 1: Close your browser and open a new browsing session. This works because completely closing your browsing session clears the temporary data stored by the browser related to Tableau authentication.