Print Refund or Credit

Print charges can be reviewd in Esther under thr Student Services tab. Print charges are submitted to the Cashier's Office by the of each month for monthly billing. In order to expedite/receive proper print refund (credit), all request must be submitted within 7 days of any poor (bad) plot or print event. *Dates may be adjusted due to holidays/weekends/ and end of the academic year.

Plotter Job Credit


You can ask for credit for a bad plot if: 

  • you have used the Rice lab machines to send your plot.
  • there are smudges or other obvious plotter ink issues with the plot.
  • the plotter ran out of paper and it did not re-plot your document after the paper change.

Request  for credit must be within 7 days of the event by submitting in person at the Help Desk (Mudd 103, during business hours).


Please bring:

  1. the bad plot job
  2. your header page for your plot job.


Printer Job Credit


You can ask for a refund for a bad printout if:

  • there are smudges or other marks that have ruined the output
  • the printer was out of toner and the printouts were very faint

Request  for credit must be within 7 days of the event by submitting in person at the Help Desk (Mudd 103, during business hours).

  •  the bad print job
  •  the header page for your print job.

Where do I go to submit print/plot job credit? 


Student Support Center

Hours:  9 a.m. - 5 p.m. | Monday - Friday

Location:  Mudd 103





Keywords:poor print jobs plotters printing refunds printouts credit   Doc ID:75366
Owner:Diane Y.Group:Rice University
Created:2017-08-08 21:06 CSTUpdated:2018-12-03 14:48 CST
Sites:Rice University
Feedback:  1   6