ARCHIVE: Problem: Mouse, keyboard or trackpad

    

Windows 

If the mouse is not working:

• Step 1: Check the mouse sensor and make sure that nothing is blocking it, such as dust, bread crumb, etc.
• Step 2: If you're using a USB mouse, try to disconnect the USB cables, wait for a little while, and then reconnect; if prompted, update drivers.
• Step 3: Try navigating by using your keyboard to go to: Windows Start > (search) Mouse Settings > Hardware > Properties
• Step 4: If this fails, try another mouse.
  
  

If the keyboard is not working:

• Step 1: If the non-working keyboard is on your laptop, try cleaning under the keys with compressed air. If the keyboard still does not work, this is most likely a hardware issue.  For a workaround, try plugging in an external keyboard.
• Step 2: If an external keyboard is not working properly, disconnect and reconnect. And if you are prompted to update drivers, do so.
  
  

If the trackpad is not working:

• Step 1: Use keyboard to navigate to Windows Start > (search) Mouse Settings > Hardware > Properties and update Drivers
• Step 2: Disconnect all USB devices and restart the computer/laptop.

For more information about troubleshooting for Windows, please go to the Microsoft support site. 

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Macintosh

If Wireless Mouse / Keyboard / Trackpad is not working:

• Step 1:  Check that the wireless mouse and keyboard are turned on.
• Step 2:  Make sure that Bluetooth is turned on. To turn on Bluetooth, choose Apple Menu  > System Preferences, then click Bluetooth. 
• Step 3:  Save all your work. Shut down the computer, wait a few minutes, and turn the computer back on again.
• Step 4:  Check the batteries by navigating to: Apple Menu > System Preferences > Keyboard and Mouse. Select the Bluetooth tab to show the battery levels.
• Step 5:  Check for signal interference from electrical devices, metals, etc.  Be sure the keyboard, mouse, and computer are within 30 feet of each other when in use.

For more information about troubleshooting for Macintosh, please go to the Macintosh official support site.