Problem: Mouse, keyboard or trackpad

If you are having problem with your mouse, keyboard or trackpad, try the following steps:

Windows              Macintosh/Apple     mouse     Keyboard       Trackpad


Windows
    

Windows

Mouse
Step 1:  Chcck the mouse sensor, be sure nothing is blocking it, such as dust, bread crumb, etc.
Step 2:  For USB mouse, disconnect and reconnect; if prompted, update drivers.
Step 3:  Try navigating using your keyboard to: Windows Start > (search) Mouse Settings > Hardware > Properties
Step 4:  If this fails, try another mouse.

Keyboard
Step 1:  If the non-working keyboard is on your laptop, try cleaning under the keys with compressed air. If the keyboard does not work, this is most likely a hardware issue.  For a workaround, plug in an external keyboard.
Step 2: If an external keyboard is no working properly, disconnect and reconnect. And if you are prompted to update drivers, do so.

Trackpad
Step 1:  Use keyboard to navigate to Windows Start > (search) Mouse Settings > Hardware > Properties and update Drivers
Step 2: Disconnect all USB devices and restart the computer/laptop.



Macintosh/Apple

Macintosh

Wireless Mouse, Keyboard and Trackpad

Step 1
:  Check that the wireless mouse and keyboard are turned on.
Step 2:  Save all your work.  Shut down the computer and wait a few minutes, turn back on the the computer again.
Step 3:  Check the batteries by navigating to: Apple Menu > System Preferences > Keyboard and Mouse. Select the Bluetooth tab to show the battery levels.
Step 4:  Check for signal interference from electrical devices, metals, etc.  Be sure the keyboard, mouse, and computer are within 30 feet of each other when in use.






Keywords:laptop, computer, mouse, keyboard, trackpad is not working problem not functioning properly   Doc ID:73585
Owner:Diane Y.Group:Rice University
Created:2017-05-25 16:49 CSTUpdated:2017-05-25 17:02 CST
Sites:Rice University
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