Topics Map > •Email, Collaboration & Storage > -Rice Mail, Webmail, CyrusMail

How to Setup Mail Forwarding for Rice Email

This document details forwarding faculty or staff email (using Cyrus mail servers) to an external or non-Rice email address.

Before you forward your Rice email:

Notice:  All official Rice University electronic communications are sent to faculty and staff email addresses. Even if you have another email address, you still need to check your email every day for important announcements from University administrators

If you prefer to forward your internal Rice email to an external Gmail or other address, first consider the type of data you will discuss in or attach to your email correspondence. Research and other data that is confidential or sensitive to the university should be handled with care to prevent data loss or leaks. Rice faculty, staff, and graduate students all use an internal email system.  To protect sensitive Rice data, everyone with access to research data and other sensitive or confidential university information is automatically assigned to the internal university mail system.

Step 1:  [Cyrus Mail Users only] Log in to your Webmail account at . Once logged in, click on the Others dropdown menu and select SmartSieve at the top of the screen. 
SmartSieve option in Webmail
Step 2:  This will take you to SmartSieve where you will be prompted for your NetID and Password.
Or use the direct URL to SmartSieve
SmartSieve login screen
Step 3:  Once logged in, click on Forward Mail.
Forward Mail option
* To ensure emails sent to individual's Rice-provided email accounts are received, OIT will maintain a copy of the email in your Inbox when configured for automatic forwarding. You must select one of the following: 
  1.  'Keep a Copy in your Inbox' or 
  2.  Create a mail filter rule to 'File into' a designated folder
Otherwise, you will see the following message: 
Step 4: Lastly, enter the email address where your Rice email will forward to in the field Forward to address under Forward Mail and  select to Keep a copy in your Inbox.  Click on Save Changes.
mail forwarding
Step 4B:  Click on Return to Filters.  
To Enable Mail ForwardingCheck to be sure your new rule is both Saved and Enabled.  
Enabled mail forwarding

Disable Mail Forwarding

Step 1.  Select the  "enabled" Mail Forwarding rule 

Select Mail Forwarding Rule

Step 2. Select "Disable" at the bottom of the window. Look for the red "X"

Disabled Mail Forwarding Fule


Step 3: Log out after you have completed SmartSieve processes.
Logout Option

Keywordsforward email to external account cyrus servers webmail websieve ricemail tools smartsieve vacation   Doc ID70851
OwnerDora L.GroupRice U
Created2017-02-20 21:04:04Updated2023-06-29 10:33:57
SitesRice University
Feedback  4   1