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Duo Enrollment Guide

This document provides instructions for enrolling your device in Duo via MyNetID.

Duo is a tool used to improve access security by using two-factor authentication (2FA) , also called multi-factor authentication (MFA). Individuals are required to verify their identity by sharing something they know (i.e. userid and password) along with something they have (i.e. a smartphone app). This type of authentication protects Rice systems against cyber attacks.

Rice has several systems that require Duo authentication. Duo's enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet.

Duo prompts you to enroll when you enable Duo Two-Factor Authentication within MyNetID (Online Account Management System).

Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 11, Microsoft Edge, and Opera.

1.  MyNetID Login

Screenshot of MyNetID login window. You can login or activate your NetID.

 

Login to MyNetID with your NetID and Password. Select Sign in.

 

2. MyNetID Welcome Screen

Welcome window that pops up after logging in.

Select the Two-Factor Authentication link or button under Account Maintenance.

 

3. Enable Two-Factor Authentication

Screenshot of of two-factor authentication window showing the button to click to enable two-factor authentication.

Select the Enable Two-Factor Authentication button.

4. Welcome Screen

Protect your Rice account: Two-factor authentication enhances the security of your account by using a secondary device to verify your identity.

Select Start setup to begin enrolling your device.

5. Choose Your Authenticator

Select the type of device you'd like to enroll and select Continue. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a U2F token (currently only works on Chrome), or iOS/Android tablets.

What type of device are you adding? Buttons for device choices.

6. Type Your Phone Number

Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service. You can enter an extension if you chose "Landline" in the previous step.

Then double-check that you entered it correctly, check the box, and select Continue.

Text entry box for your phone number.

If you're enrolling a tablet you aren't prompted to enter a phone number.

7. Choose Platform

Choose your device's operating system and select Continue.

Note: If you do not have a compatible smartphone device or decide not to install the Duo Mobile app, choose Other and select Continue. Select "Continue to Login". Select Enter a passcode.  Select Text me new code at the bottom of the window.  Type in the passcode you received from Duo via text message, and select Log In. Skip to Step 11.

Select button to indicate type of phone.

8. Install Duo Mobile

Why use Duo Mobile?

  • It's fast & easy
  • Works in any country
  • Doesn't require cell service
  • More reliable than SMS/Voice

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. Without it you'll still be able to log in using a phone call or text message, but for the best experience we highly recommend that you use Duo Mobile.

Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and select I have Duo Mobile installed.

Screen with button to indicate that you have installed Duo Mobile

9. Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

This will require access to your camera. The application will request access to the camera, please temporarily allow. This can be disabled after enrollment.

 

On iPhone, Android, Windows Phone, and BlackBerry 10, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:

Screen with QR bar code for scanning

The "Continue" button is clickable after you scan the barcode successfully.

Screen with large green check mark that indicates Duo Mobile has been activated.

Can't scan the barcode? Select Or, have an activation link emailed to you instead. and follow the instructions.

10. Configure Device Options (optional)

You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.

If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).

Screenshot of My Settings and Devices that allow you to pick options.

 

Select Continue to login to proceed to the authentication prompt.

My Settings and Devices screen

Your device is ready to approve Duo authentication requests. Select Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received at your phone.

Choose an authentication method screen


11. Congratulations!

If you see a screen that is similar to below, you have completed the Duo 2FA Enrollment!

MyNetID window with a message- Duo Two-Factor Enrollment Successful.

 If you have problems, contact the OIT Help Desk for assistance. 

Hours of Operations

  • Monday - Thursday:  8:00 a.m. – 6:00 p.m.
  • Friday: 8:00 a.m. - 5:00 p.m. 

All in-person services are by appointment only (walk-in and office visits).

OIT Help Desk Support

Classroom Support

  • While teaching, if you experience technical difficulties, call: 713-348-4989. 

Teaching and Learning Resources

  • Canvas technical support
    • Support is available 24 hours a day, 7 days a week via hotline or chat 
    • Login to Canvas, select the Help button in the Global Navigation bar
  • Teaching & Learning FAQ

See Also:




Keywords:duo enrollment mynetid 2fa mfa duoguide "duo mobile" "two factor authentication" duoenroll authentication,   Doc ID:70779
Owner:Brian W.Group:Rice University
Created:2017-02-17 12:05 CDTUpdated:2021-10-08 10:57 CDT
Sites:Rice University
CleanURL:https://kb.rice.edu/duoguide
Feedback:  30   11