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Duo Enrollment Guide

This document provides instructions for enrolling your device in Duo so you can use it for two-factor authentication (2FA) with systems that require Duo two-factor authentication. Duo's enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet.

Duo prompts you to enroll when you enable Duo Two-Factor Authentication within MyNetID (Online Account Management System).

Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 11, Microsoft Edge, and Opera.

1.  MyNetID Login

 

Login to MyNetID with your NetID and Password. Select Sign in.

 

2. MyNetID Welcome Screen

Select the Two-Factor Authentication link or button under Account Maintenance.

 

3. Enable Two-Factor Authentication

Select the Enable Two-Factor Authentication button.

4. Welcome Screen

Select Start setup to begin enrolling your device.

5. Choose Your Authenticator

Select the type of device you'd like to enroll and select Continue. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a U2F token (currently only works on Chrome), or iOS/Android tablets.

6. Type Your Phone Number

Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service. You can enter an extension if you chose "Landline" in the previous step.

Then double-check that you entered it correctly, check the box, and select Continue.

If you're enrolling a tablet you aren't prompted to enter a phone number.

7. Choose Platform

Choose your device's operating system and select Continue.

Note: If you do not have a compatible smartphone device or decide not to install the Duo Mobile app, choose Other and select Continue. Select "Continue to Login". Select Enter a passcode.  Select Text me new code at the bottom of the window.  Type in the passcode you received from Duo via text message, and select Log In. Skip to Step 11.

8. Install Duo Mobile

Why use Duo Mobile?

• It's fast & easy
• Works in any country
• Doesn't require cell service
• More reliable than SMS/Voice

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. Without it you'll still be able to log in using a phone call or text message, but for the best experience we highly recommend that you use Duo Mobile.

Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and select I have Duo Mobile installed.

9. Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

This will require access to your camera. The application will request access to the camera, please temporarily allow. This can be disabled after enrollment.

 

On iPhone, Android, Windows Phone, and BlackBerry 10, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:

The "Continue" button is clickable after you scan the barcode successfully.

Can't scan the barcode? Select Or, have an activation link emailed to you instead. and follow the instructions.

10. Configure Device Options (optional)

You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.

If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).

 

Select Continue to login to proceed to the authentication prompt.

Your device is ready to approve Duo authentication requests. Select Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received at your phone.

11. Congratulations!

 If not, contact the Help Desk. 

Need technical support? Contact the OIT Help Desk.

• Off campus: 713-348-4357 
• Campus extension: xHELP or x4357

Hours

Summer Hours 
(excluding holidays)

• Utilize this online form: https://oit.rice.edu/request-help (preferred over email)
• Via email: helpdesk@rice.edu 
• BeyondTrust (Bomgar)  (start a remote support session)