Migration to Microsoft 365 Exchange ( No Microsoft Sign-in Prompt)

This document provides instructions for those who do not receive the Microsoft Sign-in prompt after migration to Microsoft Exchange.

If you did not see the Microsoft sign-in prompt when you opened Outlook after your email was migrated to Microsoft 365 Exchange , please follow the steps below.

Step 1: Launch Outlook desktop client, click on File, and then Office Account on the left hand side menu.

Step 2: Under the User Information section, click Sign out, and keep signing out of all accounts logged in (if any), until you see the Sign in link. 

Office aaccount

Step 3: Click Sign in, and login in using the netid@rice.edu username format, and your netID password

Sign In

Sign in with netid@rice.edu

netid password

Step 4: Close Outlook, and reopen Outlook


See Also:

Keywords:mail migration microsoft 365 exchange no sign in prompt outlook   Doc ID:110224
Owner:Diane Y.Group:Rice University
Created:2021-04-13 11:36 CDTUpdated:2021-04-18 14:50 CDT
Sites:Rice University
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