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Kaltura: "Failed to stop recording" error on macOS 10.15 (Catalina)

This article describes how to enable the Kaltura Capture security setting on macOS 10.15 (Catalina).

Symptoms: 

  • The screen error "Failed to stop recording. Please try again." is displayed when attempting to stop the recording.

"Failed to stop recording" error

Cause:

  • Kaltura Capture is not allowed to record the content of your screen. You may need to allow Kaltura Capture to record your screen for macOS 10.15 (Catalina), and set other macOS security settings.

Solution:

Please see Kaltura's page on "How to Enable the Kaltura Capture Security Setting on MAC OSX"


Additionally you may also want to select these macOS security options if you are using them to create your recording:

  • Camera - be sure to do this if you are using your webcam
    • KalturaCapture
  • Microphone - be sure to do this
    • KalturaCapture
  • ScreenRecording - be sure to do this
    • KalturaCapture
  • Automation - optional if you are using PowerPoint
    • KalturaCapture: Microsoft PowerPoint
Camera settings

Microphone settings

Screen Recording settings

NOTE: These options don’t appear until you launch the apps. Wen you do, it should display a prompt to you the first time you launch it, but those prompts often get hidden under other windows you have open. If you close these windows, they don't reappear the next time you launch Kaltura Capture so you then have to manually go to your Mac's “System Preferences” as described above.




Keywords:kaltura, catalina, mac, failed to stop recording   Doc ID:105649
Owner:Jane P.Group:Rice University
Created:2020-09-06 13:55 CDTUpdated:2020-09-06 14:11 CDT
Sites:Rice University
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