Reactivate Duo on your Smart Phone
This document provides instructions for reactivating Duo Mobile on your smart phone. This is required only after you have switched smart phones, uninstalled the Duo Mobile application on your phone, or performed a factory reset otherwise you will not receive Duo push notifications nor will you be able to generate one-time use passcodes.
In order to proceed, your smart phone will need to be able to receive calls or texts if it is the only device you've enrolled in Duo but it has to have the same number when it was first enrolled to receive a phone call or SMS text message.
1. MyNetID Login
Login to mynetid.rice.edu with your NetID and password. Click "Sign In".
2. Authenticate with Duo
Authenticate with Duo by using the "Call Me" option.
3. MyNetID Welcome Screen
On the Account Management page, click the "Two-Factor Authentication" link/button.
4. Two-Factor Authentication Settings
Click the "Device Management Portal" button.
5. Duo My Settings & Devices
Select the "Device Options" button next to your registered device.
6. Duo My Settings & Devices, Device Options
Click on the "Reactivate Duo Mobile" button.
7. Phone Type
Select your type of smart phone and click "Continue".
8. Activate Duo Mobile
Follow the on-screen instructions using your smart phone to scan the QR code shown on this page. If you cannot scan the code, click the hyperlink next to it to have it sent to your email instead. Follow the instructions within that email to continue.
9. Re-activation Complete
Once you see the check mark appear, you have completed the reactivation of your device and will now be able to receive push notifications.