Reactivate Duo on your Smart Phone

This document provides instructions for reactivating Duo Mobile on your smart phone. This is required only after you have switched smart phones, uninstalled the Duo Mobile application on your phone, or performed a factory reset otherwise you will not receive Duo push notifications nor will you be able to generate one-time use passcodes.

In order to proceed, your smart phone will need to be able to receive calls or texts if it is the only device you've enrolled in Duo but it has to have the same number when it was first enrolled to receive a phone call or SMS text message.

1. MyNetID Login

 My NetID login

Login to with your NetID and password. Click "Sign In".

2. Authenticate with Duo

Authenticate with Duo

Authenticate with Duo by using the "Call Me" option.

3. MyNetID Welcome Screen

MyNetID welcome screen

On the Account Management page, click the "Two-Factor Authentication" link/button.

4. Two-Factor Authentication Settings

Two-Factor Auth Settings

Click the "Device Management Portal" button.

5. Duo My Settings & Devices

Duo My Settings & Devices

Select the "Device Options" button next to your registered device.

6. Duo My Settings & Devices, Device Options

Device Options

Click on the "Reactivate Duo Mobile" button.

7. Phone Type

Phone type

Select your type of smart phone and click "Continue".

8. Activate Duo Mobile

activate Duo

Follow the on-screen instructions using your smart phone to scan the QR code shown on this page. If you cannot scan the code, click the hyperlink next to it to have it sent to your email instead. Follow the instructions within that email to continue.

9. Re-activation Complete

finished reactivation

Once you see the check mark appear, you have completed the reactivation of your device and will now be able to receive push notifications.

Keywords:Duo, activate, activation, reactivate, iOS, iPhone, android, 2fa, mfa, mobile   Doc ID:91658
Owner:Cynthia S.Group:Rice University
Created:2019-05-09 10:23 CDTUpdated:2019-05-10 10:36 CDT
Sites:Rice University
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