Topics Map > •Accounts, Authenication & Passwords > -Duo
Duo: Reactivate Duo on your Smart Phone
This document provides instructions for reactivating Duo Mobile on your smart phone after you have switched smart phones, uninstalled the Duo Mobile application on your phone, or performed a factory reset. Follow these steps so you can receive Duo push notifications and will be able to generate one-time use passcodes.
To proceed, your smartphone will need to be able to receive calls or texts if it is the only device you've enrolled in Duo but it has to have the same number when it was first enrolled to receive a phone call or SMS text message.
1. MyNetID Login
Login to mynetid.rice.edu with your NetID and password. Click Sign In.
2. Authenticate with Duo
Authenticate with Duo by using the Call Me option.
3. MyNetID Welcome Screen
On the Account Management page, click the Two-Factor Authentication link/button.
4. Two-Factor Authentication Settings
Click the Device Management Portal button.
5. Duo My Settings & Devices
Select the Device Options button next to your registered device.
6. Duo My Settings & Devices, Device Options
Click on the Reactivate Duo Mobile button.
7. Phone Type
Select your type of smartphone and click Continue.
8. Activate Duo Mobile
***Note: Do not scan the QR code on this page.***
Click the hyperlink next to it to have it sent to your email instead. Follow the instructions within that email to continue.
9. Re-activation Complete
Once you see the green check mark appear, you have completed the reactivation of your device and will now be able to receive push notifications.
If you need assistance, contact the OIT Help Desk.