RT Request Tracker's Auth Token

Summary:

    Once you have an authentication token, you may use it in place of a
    password to log into RT. (Additionally, RT::Extension::REST2 allows for
    using auth tokens with the Authorization: token HTTP header.) One common
    use case is to use an authentication token as an application-specific
    password, so that you may revoke that application's access without
    disturbing other applications. You also need not change your password,
    since the application never received it.

Setup: 

OIT staff members with privileged RT accounts have the ability to create an RT Auth Token.  You will find the menu option "Auth Tokens" under your RT account:

"Logged in as ____" ==> Settings.

You must first have a local RT password set in order to create an Auth Token.

Local Password setup:

To set a local password in RT, for the FIRST TIME
contact the Help Desk and ask them to set up a local
password on your RT account.

OIT End User - Reset your local password:

Immediately RESET your RT local password, using the initial password the Help Desk staff just set for you.
Follow the menus: "Logged in as ____" ==> Settings ==> About Me.

The "Access Control" Box in the upper right corner will allow
you to set a new password, using your current password.

The RT local password is only used for special functions like
creating/revoking an Auth Token. You can continue to login to
RT for ticket management with your NetID password.

Summary:

Help Desk Staff and Campus Services Info

All Help Desk Staff, and most Campus Services Div. Reps have the ability to set a local password for another privileged RT user.  You must first have a local RT password set for yourself.  Then you can set an initial password for another user. 

To set a local password for another user, find that user's RT account, under the Admin Tab:

-- Menu Tabs: Admin => Users => Select User;   enter Netid

On the user's record, Update the Access Control Box with a new local password.  You must enter YOUR local password first to authorize the action.

Scroll to the bottom and select "Save Changes"

Same info, in a short video here ........

RT_HelpDesk_SetUsers_Local_Password.mp4

The password takes effect immediately.  Ask the user to immediately update their local password, using the initial password you just set for them.