Alert: OIT does not determine your eligibility.

Every day, OIT collects records and data from across the campus to determine whose eligibility for service has ended, as well as who has newly arrived at the university and become eligible. OIT acts on the decisions made across the institution; those decisions determine who has services and who does not. The closure process is designed to close the accounts of individuals who are no longer listed as eligible in the university records.

Alert: You must contact Human Resources, for Faculty/Staff/Emeritus/Retirees, or the Registrar, for Students/Alumni, or your account sponsor, for Visitors/Guests, to correct your records if you believe you should retain your account.

Below, you will find a graphical account closure timeline, a detailed written account closure timeline, and information about what to do if you have problems. Note that certain categories of individuals, like students, may retain select services after their accounts are closed. Information about these categories is also included below.

The Basics of Rice Account Closure

The account closure process depends on the role you have at the university.  Below are the work flows based on each role.

Closure Notes

Once an account has gone inactive and is no longer in use, each Service Owner is free to deal with it as needed.  This will include deletion of the account and deletion or archival of the data. Questions about specific services should be directed to the Service Owner of that service, submitting a ticket to the IT Help Desk by emailing helpdesk@rice.edu and specifying the service in question should get the request to the correct location.

If you require extended access to resources or data, you must find someone at the University who can sponsor an Academic or Service Provider Visitor account for you.  Generally for a student, this would be an academic advisor or faculty member.  For staff, this would be your supervisor or departmental administrator.

Please keep in mind that it can take up to 3 weeks for finalizing a Visitor account so you should not wait until the last minute to initiate this process.

Your sponsor can initiate the visitor process at https://visitor.rice.edu.