How To Manage Subscriptions to IT Status Alerts
Subscribe or Update Subscriptions Via Email
To subscribe or update a current subscription to IT status alerts via email, visit https://status.rice.edu and
select => Subscribe To Updates => select the envelope icon => enter your email address => select Subscribe via Email option.
Please note that when you receive alerts, they will come from noreply@statuspage.io.
You will be sent an OTP (one time passcode) to your email address. Enter your email address and the OTP, then select "Subscribe to Updates".
The next step is to confirm the type of alerts you would like to receive. Options are pictured below. By default, customers will receive notifications for all outages, but the option is also available to pick and choose notifications for specific outages only. These choices can be updated at any time by repeating this subscription process as documented above. After selecting which components you wish to receive updates for, scroll to the bottom of the page and click "Save."
In order to receive alerts, you MUST respond to confirm your subscription by clicking on the email link pictured below.
Unsubscribe from Alerts Via Email
To unsubscribe from IT status alerts via email, locate an alert message in your email and click on the "unsubscribe" at the bottom of the email message.
Subscribe or Update Subscriptions Via SMS
To subscribe or update a current subscription to IT status alerts via SMS, visit https://status.rice.edu and
select => Subscribe To Updates => select the phone icon => enter your phone number => select Subscribe via Text Message option.
You will receive a text message with instructions to complete the sign-up process.
The next step is to confirm the type of alerts you would like to receive. Options are pictured below. By default, customers will receive notifications for all outages, but the option is also available to pick and choose notifications for specific outages only. These choices can be updated at any time by repeating this subscription process as documented above.
Note that after subscribing you will receive a text message confirming your subscription.
Unsubscribe from Alerts Via SMS
To stop receiving IT status alerts via SMS, reply with “STOP" to one of the SMS messages that you have received.