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Cisco VoIP Portal

You can customize your phone options using the Cisco Unified Communications Self Care Portal




 ** First-time Login:  you will be prompted to create a PIN.  This will be used for login to your Personal Directory on your phone. You must be on Rice Network or use VPN to log in. 



Cisco VoIP  Portal (Adding Phone for Single Number Reach)
Schedule "Workday" - set the time your work phone rings on additional phone.


Access Cisco VOIP portal at this link: Cisco VoIP Phone Portal  

You must be on the Rice Network or use VPN to login to this portal. 
After you have setup your account, you can find this link under the (Rice Network Only) Login module.

Create a PIN (First-time users only)

Set  PIN

Login
Enter your NetID and NetID Password > select Login

SSO_login


Cisco VoIP Portal (Unified Communications Self Care Portal)

Phones > My Phones

Step 1:  Locate > Phones tab
Step 2:  Select > My Phone > Identifies  Company Phones > Phone number and extension information

VoIP Portal





Step 3Select the option: to Add an Additional Phones
Step 4: Enter the Phone Number of the additional phone, 
  • IMPORTANT:  Add the +1 in front of phone number +17135551212   [no spaces / must be in this format]
    • Select Enable Single Number Reach - this will ring your business phone and this phone when business line is dialed.
    • Select Enable Move to Mobile (if this is a mobile phone) 

single number reach


Click "Save"





Workday schedule


  • Add a New Schedule
  • Enter  a name for the schedule
  • Select when you want your phone to ring:
    • Ring only during specific times
    • Ring all the time
Add Workday Schedule



** Select the Time zone - (GMT-6:00) America/Chicago)

Select your work Time zone.

Click "Save"

Successfully added phone



If you need assistance, please email: helpdesk@rice.edu to open a ticket with Telecommunications with the following information: 
  • Name
  • NetID
  • Office phone number







Phone  Settings
Speed Dial Numbers  - use this feature to add speed dial numbers

add speed dial

  • To 'Add a phone extension', select the 'Add New Speed Dial' and enter information

add phone extension

  • To 'Add an external number', select the 'Add New Speed Dial' and enter information

add external phone

  • In the portal, you will see a list of Speed Dial phone numbers

speed dial list in portal

  • On the Cisco phone display, you will see the following.  
  • Speed dial position 1 and 2 are indicated on the right.
  • To see more 'speed dial' numbers, select the 'down navigation'

display



  • Use this 'Call History' feature to activate/deactive missed call log

call history


  • Use this 'Phone Contacts' feature to add 'Personal Contacts'

Before you begin, go to General Settings > Phone Services PIN and set PIN.

Enter PIN to start adding Personal Address Book entries for your phone.

add contacts



On the Cisco phone, before you can use the Personal Directory functionality, you must set the Phone Seselect the 'Contacts' icon to retrieve information and call contact from Personal and Corporate Directory

contacts



Select 'Personal Directory', then, select 'Enter' button on phone

personal directory


Select 'Personal Address Book', then, select 'Enter' button on phone

personal address book


Search Personal Address Book for contact information, scroll down to find either " Last Name, First Name or Nickname",
Select 'Submit' below the phone display:

search_pabnickname_search

Select "Sammy",

select_contact_sammy

Select the phone number to 'Dial'


select_phone_no


This feature allows you to set up Call Forwarding
  • Forward all calls to Voicemail or another number
  • Advanced calling rules - how to handle 'internal calls' and 'external calls'. Select the option, and select 'Save'

call forwarding
 





Phone Services PIN - need to set this PIN in order to setup Personal Directory only.  
Voicemail - this information was provided when your VoIP was setup.  Call the Help Desk from your office for further assistance with Voicemail.

Phone Services PIN


See Also:




Keywords:phone options speed dial call forwarding mobility settings self service care portal general cisco communications self care portal   Doc ID:77512
Owner:Diane Y.Group:Rice University
Created:2017-10-20 12:27 CDTUpdated:2020-03-16 23:09 CDT
Sites:Rice University
Feedback:  2   0