How to reset your NetID password and update it across your devices and applications

For a smoother experience after changing your Rice NetID password, please follow the steps in this article.

*Please note: once you change your NetID password, you must update it across any apps and devices where you are signed in

This includes Rice-managed and personal devices and apps, such as Zoom, Box Drive/Box Sync, Adobe Creative Cloud, mail, calendar (and more).*

How to change your NetID password

 

  1. Log in to the online account management system, WhooRU.rice.edu.

  2. Select the Duo authentication method you want to use. 

  3. Respond to the Duo prompt requiring authentication. NOTE: If you do not respond to the Duo request promptly, it will time out, and you’ll need to re-select the authentication method again. 

  1. Once logged in to WhooRU, go to My Passwords.

  2. The Reset Password box with the defined password criteria listed will be shown. 

  3. Enter your new password, ensuring it meets the listed requirements.

Tip: As you type, guidance will indicate whether the password meets the requirements. 

  1. Re-enter the password, then click Reset Password.

NOTE: It may take several minutes for your new password to be synchronized across all campus systems.  

 

 

Please ensure that you have reset your NetID password before completing the steps below.

Smartphones: Update Rice credentials in native mail and calendar apps 

Before replacing your NetID password on a smartphone: Forget the Rice Owls and Eduroam Wi-Fi networks on your devices, and set your mobile devices to Airplane Mode and turn off Wi-Fi to prevent being locked out of your accounts. This will prevent any cached credentials from causing an account lockout.

iPhone/iPad

Gmail app

If you use the Gmail app to access your Rice email, open it. You will be prompted to re-enter your password. 

  1. Tap "Sign in"
  2. If you receive a prompt stating "Gmail" wants to use "accounts.google.com" to sign in, tap Continue
  3. Confirm your NetID username in the accounts.google.com window, and tap Sign in. You will be redirected to the SSO login page
  4. Sign in with your NetID username and new password.
  5. These steps will also update your Google Calendar password at the same time.
Apple's Mail app

If you use the Mail app to access your Rice email, do the following:

  1. Tap Settings
  2. Tap Apps, Mail, Mail Accounts
  3. Locate your Rice email account and tap it
  4. Tap Account Settings; you should be prompted to reauthenticate
  5. Tap Done to close the Account window
  6. Tap Done to close the Rice email window
  7. Return to Airplane Mode and switch to Off
  8. If you are using Wi-Fi on campus, enter your new password when prompted to reconnect to the Rice Owls Wi-Fi. 

Note: Updating your NetID password does not affect your Apple ID passwords or third-party service passwords (Dropbox, personal Gmail, etc.), so you do not need to change any of your iTunes, iCloud, or App Store passwords.

Android

Google Mail (Gmail)

  1. Tap Settings

  2. Tap Accounts

  3. Locate your Rice Google account

  4. Update the password

  5. Return to Airplane Mode and switch it to Off

  6. If you are using Wi-Fi on campus, enter your new password when prompted to reconnect to the Rice Owls Wi-Fi 

  7. Permit Google to have access to your Android Mail app and Calendar app when prompted

Exchange

  1. Tap Settings

  2. Tap Microsoft Exchange under Accounts

  3. Tap Settings

  4. Locate and tap your Rice email account

  5. Scroll down and tap Exchange Server Settings

  6. Update the password

  7. Return to Airplane Mode by holding down the power button, then switch it to Off

  8. Tap Done

  9. If you are using Wi-Fi on campus, enter your new password when prompted to reconnect to the Rice Owls Wi-Fi 

Mac computers: Updating stored passwords

You may have software on your computer(s) that stores your NetID password to access various services. When you change your NetID password, you should also be sure to update any stored NetID password to reflect the new password and avoid being locked out of your account. Many apps will automatically prompt you for your new password, but some may require you to sign out and sign back in.

macOS Passwords app

  1. Please follow the steps in this Apple Support article to edit your saved NetID credentials stored in the Passwords app. 

  2. Repeat the process as needed for saved Rice passwords.

Hint: In the Search field, search for your Rice NetID to quickly filter for Rice passwords.

iCal 

Note: This applies only to Exchange users who use iCal to connect to their Exchange calendar.

  1. Open the Calendar application.

  2. Click Calendar at the top of your screen.

  3. Select Accounts.

  4. Select your Rice account.

    1. This will be listed as an Exchange account.

  5. Update your password.

Apple Mail

Note: This applies only to Exchange users who use the native Apple Mail app to connect to their Exchange email.

  1. Open the Mail application.

  2. Click Mail at the top of your screen.

  3. Select Accounts.

  4. Select your Rice account.

    • Note: This will be listed as an Exchange account.

  5. Update your password.

Web Browsers

If you have stored your NetID credentials in your web browser(s), you will need to update the password in the browser's password manager.

Chrome

  1. Please follow the steps in this Google Chrome support article to manually add your new NetID password.

  2. Repeat the process as needed for all saved Rice passwords.

Hint: In the Search field, search for your Rice NetID to quickly filter for Rice passwords.

Firefox

  1. Please follow the steps in this Mozilla Firefox support article to edit your saved credentials.

  2. Repeat the process as needed for all saved Rice passwords.

Hint: In the Search field, search for your Rice NetID to quickly filter for Rice passwords.

Safari

  1. Open this Apple Support article and scroll to the section "View saved passwords and passkeys in Safari to edit your saved NetID credentials.

  2. Repeat the process as needed for saved Rice passwords.

Hint: In the Search field, search for your Rice NetID to quickly filter for Rice passwords.

Windows 11 computers: Updating stored passwords

If you sign into your Rice-managed Windows computer with your NetID username and password, you will need to sign in with your new password.

Note: If you are off campus, you must log into the Rice VPN before performing these steps.

  1. Press Ctrl+Alt+Del and select Lock
  2. Select Sign-in options, then select the password icon
  3. Sign in with your new password

You may have software on your computer(s) that stores your NetID password to access various services. When you change your NetID password, you should also be sure to update any stored NetID password to reflect the new password and avoid being locked out of your account. Many apps will automatically prompt you for your new password, but some may require you to sign out and sign back in.

Outlook desktop app

Note: This applies only to Exchange users who use the Outlook desktop app to connect to their Exchange email.

  1. Open the Outlook application.

  2. A pop-up window will appear asking for your NetID and new password.

  3. Enter your NetID and password.

  4. Click OK. You have successfully changed your password in Outlook.

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Web browsers

Chrome

  1. Please follow the steps in this Google Chrome support article to manually add your new NetID password.

  2. Repeat the process as needed for all saved Rice passwords.

Hint: In the Search field, search for your Rice NetID to quickly filter for Rice passwords.

Firefox

  1. Please follow the steps in this Mozilla Firefox support article to edit your saved credentials.

  2. Repeat the process as needed for all saved Rice passwords.

Hint: In the Search field, search for your Rice NetID to quickly filter for Rice passwords.

Edge

  1. Please follow the steps in this Microsoft support article to update your stored credentials.

  2. Repeat the process as needed for all saved Rice passwords.

Hint: In the Search field, search for your Rice NetID to quickly filter for Rice passwords.

Reconnecting to the Rice University Networks

Rice Owls Wi-Fi on Mac

  1. Click the Wi-Fi icon at the top right of your screen.

  2. From the menu that appears, click Wi-Fi Settings.

  3. Click the more options icon (…) next to the Rice Owls Wi-Fi network.

  4. Click Forget This Network…

  5. Click Forget.

  6. Select the Rice Owls Wi-Fi network.

  7. Sign in with your NetID and updated password.

Rice Owls Wi-Fi on Windows 11

  1. Open the Start menu. 

  2. Search for “View Network Connections” and open the View Network Connections result. 

  3. Right-click Wi-Fi. 

  4. From the drop-down menu, click Status. 

  5. Click Wireless Properties. 

  6. Click the Security tab. 

  7. Click Advanced Settings. 

  8. Click Save credentials. 

  9. Enter your NetID and new NetID password. 

  10. Click OK.

Need help? Contact the TS&S Service Desk

If you experience any issues changing or updating your NetID password, your NetID account may be locked.

Please contact the TS&S Service Desk for assistance with NetID recovery.

Service Desk

The TS&S Service Desk is your central contact for IT support and troubleshooting, and our goal is to provide you with an excellent service experience!

We offer both in-person and remote support services, and all requests are associated with a support ticket. 

*After-hours support is available for urgent issues; please call.

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See Also


Keywords:
NetID NetID password change update NetID password on devices password next steps
Doc ID:
165445
Owned by:
Allie S. in Rice U
Created:
2026-11-13
Updated:
2026-11-15
Sites:
Rice University
Clean URL:
https://kb.rice.edu/password-change