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Canvas: 24/7 Support Contacts for Rice University
This article contains options to obtain support for using Canvas.
Need help with Canvas?
You can find a variety of resources to help you learn about Canvas or ask a specific question. To see all available options, login to Canvas at https://canvas.rice.edu and then click Help in the left side dashboard.
Instructure Inc. supports their product, Canvas, by offering 24/7 support via a telephone hotline or via chat as well as online guides.
- Students: (877) 875-6291
- Faculty: (877) 875-6330
- Login to Canvas at https://canvas.rice.edu and then click Help in the left side dashboard for chat links for students and for faculty.
- Rice's Learning Environments offers training sessions (see calendar) to introduce faculty to Canvas or learn about more advanced features.
- Check out the Remote Teaching Resources for more information about support at Rice.
- Need to reach out to your instructor? Login to Canvas at https://canvas.rice.edu and then click Ask Your Instructor a Question in the left side dashboard. You will need to enter your question and select the appropriate course.
- Check out Student Technology Resources for more information about support and services at Rice.