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Canvas: 24/7 Support Contacts for Rice University

This article contains options to obtain support for using Canvas.

Need help with Canvas?

You can find a variety of resources to help you learn about Canvas or ask a specific question.  To see all available options, login to Canvas at https://canvas.rice.edu and then click Help in the left side dashboard.

Company Support

Instructure Inc. supports their product, Canvas, by offering 24/7 support via a telephone hotline or via chat as well as online guides. 

Hotline

  • Students: (877) 875-6291
  • Faculty: (877) 875-6330

LiveChat

  • Login to Canvas at https://canvas.rice.edu and then click Help in the left side dashboard for chat links for students and for faculty.

Online Documentation

Rice Support

For Instructors

  • Rice's Learning Environments offers training sessions (see calendar) to introduce faculty to Canvas or learn about more advanced features.
  • Check out the Remote Teaching Resources for more information about support at Rice.

For Students

  • Need to reach out to your instructor? Login to Canvas at https://canvas.rice.edu and then click Ask Your Instructor a Question in the left side dashboard. You will need to enter your question and select the appropriate course.
  • Check out Student Technology Resources for more information about support and services at Rice.




Keywords:canvas support lms online courses new phone email classes   Doc ID:84332
Owner:Amanda B.Group:Rice University
Created:2018-07-27 15:36 CDTUpdated:2022-05-12 15:24 CDT
Sites:Rice University
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