NetId Automatic Account Lockout

What is automatic account lockout and how do I correct it?

Have you changed your NetID password recently?  

Automatic account lockouts typically activates after multiple consecutive failed login attempts to a specific authentication system.  To better understand the automatic account lockouts, it's important you understand that we have two independent authentication systems with auto-lock protection. 

Two independent authentication systems with auto-lock protection:

Auto-lockout affects access to everything within that authentication system. 
For example:  If you trigger the auto-lockout by entering your password incorrectly into Webmail (Rice Campus Mail), you will be unable to access any Linux computers that are also using LDAP for authentication, but your RiceNet Wireless would continue to work normally.


Automatic Account Lockout Issues:  What triggers the automatic account lockout?

An automatic account lockout event is usually triggered by old passwords that are saved in an application (like an email client) or a device (like a mobile device, laptop, phone or tablet).

Common places with passwords stored:
Before you change your password:


What to do in the event that your account becomes locked

Keep calm.  The lock automatically expires if no other failed authentications occur.  While you are waiting, check your phone and laptop for places where you may have saved an old password and change those to use the new password.  If you've done this and you still are unable to figure out what is causing your account to automatically lock, please submit a ticket by sending email to help@rice.edu or by calling the OIT HelpDesk at x4357.