NetID - What to do if Locked Out of Account

What is automatic account lockout and how do I correct it?

Keep calm if you are locked out. The lock automatically expires if no other failed authentications occur.  While you are waiting, check your phone and laptop for places where you may have saved an old password and change those to use the new password.  If you've done this and you still are unable to figure out what is causing your account to automatically lock, please reach out to the OIT Help Desk.

The common causes behind an automatic account lockout is when an incorrect password is entered multiple consecutive times or an incorrect saved passwords in an application or a web browser is entered multiple times. For the latter scenario, it's best to figure out where the saved password is stored and act accordingly.

Common places with passwords stored:
  • WiFi/Wireless Network Settings: Select Forget this network for Rice Owls WiFi and re-authenticate with credentials
  • Email Client (Thunderbird, Exchange, Apple Mail, Outlook)
  • iOS / Android 
  • Cached credentials / stored passwords in a web browser: Clear the browser cache
  • Windows stored credentials 
  • Windows Mapped Drives: Disconnect Mapped Drives and reconnect with proper credentials
  • MacOS X/ MacOS Keychain: Remove password from Keychain and re-authenticate with credentials then add correct password to Keychain

Automatic account lockouts typically activates after multiple consecutive failed login attempts to a specific authentication system. To better understand the automatic account lockouts, it's important you understand that we have two independent authentication systems with auto-lock protection:

  • Active Directory
  • RiceNet Wireless
  • Rice Exchange Mail
  • Workstation/Kiosk Logins (Windows, Mac)
  • LDAP / Kerberos / Web Single Sign-On
  • Rice Campus Mail
  • Rice Authenticated Web Sites (Canvas, Box, Subversion, Webmail, etc.)
  • Server/Desktop Logins (Linux)

Auto-lockout affects access to everything within that authentication system. This means if you trigger the auto-lockout by entering your password incorrectly into Webmail (Rice Campus Mail), you will be unable to access any Linux computers that are also using LDAP for authentication, but your RiceNet Wireless would continue to work normally.

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