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Beyond Trust: How to remote into an iPhone or Android

How to provide remote support using Beyond Trust to an iPhone, Android, DISPLAY ONLY

 

 

Installing A Beyond Trust session on an iPhone or Android for support 

Go to the App Store or Google Play store to download and start Beyond Trust

      

App Store

Skip to Step 7 and follow the steps.

Or

 

  1. On the iPhone, open a browser and go to remote.rice.edu, then enter a Session key. 

A screenshot of a phoneDescription automatically generated 

 
 

 

  1. On the iPhone, Click Yes to start the session. 

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  1. On the iPhone, Click Install App 

A screenshot of a phoneDescription automatically generated 

 

  1. On the iPhone, Click the CLOUD to install the application 

Screenshot from Apple app store 

 

 

  1. On the iPhone, Click on the OPEN button 

A screenshot of a phoneDescription automatically generated 

 
 

 

 

 

 

  1. On the iPhone, Click ALLOW for notifications. 

A screen shot of a phoneDescription automatically generated 

 

 

  1. Enter Address and Session key (remote.rice.edu) 

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  1. On the iPhone, Click on the Radio button next to Remote Support 

\Screenshot for enabling remote support in the Beyond Trust app 

 

  1. On the iPhone, click on START BROADCAST. 

A screenshot of a phoneDescription automatically generated 

 

 

10 On the iPhone, Swipe this screen up to the background. 

Swipe up on Remote Support screen to send app to the background 

 

 

11. Now you can work with the constituent to see what they are looking at. 
I have not figured out how to take control of the phone yet. 

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Keywords:
Bomgar, Beyond Trust, Iphone, iPhone, Andriod, Remote support, OIT, Help Desk, Support 
Doc ID:
146764
Owned by:
Keith P. in Rice U
Created:
2024-12-06
Updated:
2024-12-12
Sites:
Rice University