Issues receiving Emails on personal accounts Forwarded from Rice.edu

Individuals are not receiving complete message when forwarding their @rice.edu email to a personal account.

Problem:
The known incidents identified are when people forward their @rice.edu email address to 3rd party email providers (such as a personal @yahoo.com, @outlook.com, or other) and their provider's settings or configurations are blocking, filtering aspects of the email, and in some cases, quarantining it from being received.
Why:
3rd party email providers create rules and default settings for a number of reasons including common ones such as limiting security risks or resource capacity concerns.
Workaround:
Rice OIT is limited to suggesting that customers reach out to their email service provider directly or support forums for "How To's"' on available procedures to change settings or configurations.




Keywords:email   Doc ID:102756
Owner:Troy H.Group:Rice University
Created:2020-06-02 13:41 CSTUpdated:2022-11-30 06:12 CST
Sites:Rice University
Feedback:  4   4