Issues receiving Emails on personal accounts Forwarded from Rice.edu

Users not receiving complete message when forwarding their @rice.edu email to personal account.

Problem:
The known incidents identified are when people forward their @rice.edu email address to 3rd party email providers (such as a personal @yahoo.com, @outlook.com, or other) and their provider's settings or configurations are blocking, filtering aspects of the email, and in some cases, quarantining it from being received.

Why:
Email providers create rules and default settings for a number of reasons including common ones such as limiting security risks or resource capacity concerns.

Workaround:
IT support is limited to suggesting customers reaching out to their email service provider directly or support forums for 'How To s ' on available procedures to change settings or configurations.




Keywords:email   Doc ID:102756
Owner:Lenney Y.Group:Rice University
Created:2020-06-02 14:41 CDTUpdated:2020-06-02 16:08 CDT
Sites:Rice University
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