Software Installation & Support
To learn about what software is available for you to install please visit the following:
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Software available for Faculty and Staff: Software Available for Faculty and Staff
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Software available for Students: Software Available for Students
Common Applications
Contact the OIT Service Desk for support for installation of and problems with common software from well-known publishers, e.g. Microsoft, Google, Adobe, Apple, etc.
Specialized Applications
Installation support for specialized software from third-party publishers that are specific to discipline, function, e.g. MathWorks, ArcGIS, SAS, etc.
Application Deployment
Software that has been packaged for delivery through automated tools for Rice-managed systems and Box links for personal device installs.
To request assistance, contact the OIT Help Desk.
OIT Help Desk
Hours
Monday - Friday: 8:00 a.m. - 5:00 p.m.
(excluding university holidays)
Contact Methods
Phone: 713-348-4357 or on-campus extension: xHELP or x4357
Online form: https://oit.rice.edu/request-help
Email: helpdesk@rice.edu
Remote support (this link is to be used as directed by Help Desk support staff): BeyondTrust (Bomgar)
In-person support:
Faculty and Staff: request in-person appointment by calling, using the on-line form, or sending email.
Students: See available support hours in Canvas.