Software Installation & Support
To learn about what software is available for you to install please visit the following:
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Software available for Faculty and Staff: Software Available for Faculty and Staff
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Software available for Students: Software Available for Students
Common Applications
Contact the TSS Service Desk for support for installation of and problems with common software from well-known publishers, e.g. Microsoft, Google, Adobe, Apple, etc.
Specialized Applications
Installation support for specialized software from third-party publishers that are specific to discipline, function, e.g. MathWorks, ArcGIS, SAS, etc.
Application Deployment
Software that has been packaged for delivery through automated tools for Rice-managed systems and Box links for personal device installs.
To request assistance, contact the TSS Help Desk.
Service Desk
The TS&S Service Desk is your central contact for IT support and troubleshooting, and our goal is to provide you with an excellent service experience!
We offer both in-person and remote support services, and all requests are associated with a support ticket.
- Hours: Monday - Friday: 8:00 AM - 5:00 PM (excluding university holidays
- Web Form: TS&S Service Request
- Phone: 713.348.HELP (4357)
- Email: help@rice.edu
- Request Portal (NetID login required)
*After-hours support available for urgent issues, please call.