Announcement: Wait before updating to macOS High Sierra 10.13

Apple officially released macOS High Sierra, 10.13 on September 25, 2017. All Mac users are advised to wait before updating to High Sierra. As with any operating system upgrades, there is potential compatibility issues which may result in complications and affect the level of support from Office of Information Technology Campus Services support specialists.

Known Issues with macOS High Sierra


  • Microsoft states that Office 2011 for the Mac is not supported on High Sierra. Office 2011 will also be end of life starting in October 2017 (no more security updates).
  • Office 2016 for Mac does have support in High Sierra but requires the 15.35 or above version update.


  • Adobe states that Illustrator CC (2017 and earlier) is not compatible with High Sierra and errors will be encountered both with launching or installing the program due to the new APFS filesystem.

FileMaker Pro

  • Only FileMaker Pro versions 15 and above are certified compatible. Some users report success with version 14 but testing has been limited. Errors are being reported with version 13. Older versions will most likely have issues.


  • Matlab 2017b has been tested and is compatible with High Sierra. Older versions may have issues.
  • Matlab 2017b has not been deployed on campus and so most computers will be running earlier versions.


macOS High Sierra 10.13 also introduces a completely new filesystem called APFS. It has not been widely tested and upgrading to High Sierra will cause a conversion from HFS to APFS for machines with flash-based Solid State Drives.
  • APFS is not compatible on Fusion or rotational drives so machines running that configuration will not have their HFS filesystem converted. Fusion drives are not supported for APFS as Apple ran into issues during the Beta testing period.
  • With APFS being so new, and the potential of data loss occurring when filesystem errors are involved, it should be recommended against updating to High Sierra at this time.

  • High Sierra is likely not compatible with Endnote as Thomson Reuters has not completed their testing and has not released a formal compatibility statement. Traditionally issues with Endnote have been seen during other major macOS upgrade releases until patches are released.

Keywords:high sierra operating system 10.13   Doc ID:77268
Owner:Diane Y.Group:Rice University
Created:2017-10-10 10:23 CDTUpdated:2017-10-10 11:19 CDT
Sites:Rice University
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